OpenText EnCase eDiscovery Review

It speeds up the process, so I can meet my deadlines

How has it helped my organization?

It speeds up the process, so I can meet my deadlines. 

At first, I was using Encase 6, thereby running recovery and processing separate.

What is most valuable?

I like the processing feature on the product because it does everything at once, i.e, indexing, recovery, keyword searches, etc.

What needs improvement?

I failed to index Microsoft Exchange Server Emails (.EDB). I think an improvement could be to support all types of email extensions and add more features on mobile data extractions (smartphones and iPhones).

There are still some challenges that we experience using the product.

For how long have I used the solution?

Three to five years.

What do I think about the stability of the solution?

Sometimes the application can take more time to complete the image processing or fail at the end of the process.

How are customer service and technical support?

The technical support is excellent. 

Which solution did I use previously and why did I switch?

I used FTK and X-Ways before moving to Encase. Encase was and still is the best product to use.

I used a different solution because my image process kept failing and moved cache files to different source.

How was the initial setup?

The setup was straightforward.

What's my experience with pricing, setup cost, and licensing?

The product is affordable and user-friendly.

What other advice do I have?

Visit the website of Guidance Software and find out more about the product.

Which version of this solution are you currently using?

Forensic 8
**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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