Oracle OBIEE Review

Gartner's Magic Quadrant report says that OBIEE lacks good customer support. Have you found this to be the case?


Based on Gartner's Magic Quadrant, Oracle's customer support, product quality and sales experience are chronic weaknesses of OBIEE. However, customers choose OBIEE due to its integration with other Oracle products.

Are you a Real User of OBIEE? Have you found this to be the case in your organization?

If you are a user or are evaluating OBIEE, add your comment below or write your own review. Share your opinion with our community!

Disclosure: I am a real user, and this review is based on my own experience and opinions.
5 Comments
Architect with 1,001-5,000 employeesVendorTOP REVIEWER

OBIEE is an up and coming data visualization solution (and by data visualization I mean all aspects - from reporting to dashboarding to what-if scenarios). It is a rather heavy solution, geared towards enterprise, and with a bit more focus Oracle could make it default one for companies with significant Oracle investment.

12 June 13
Head of Engineering at CloudBearingsConsultant

Agree, and even if with Essbase, you can retrieve response to your heavy queries on analytic's in few seconds. That is something makes it a strong business case where we need to automate business decisions on the fly when a business rule or condition is hit. No other solution has this for sure.

12 June 13
Developer at a transportation company with 1,001-5,000 employeesVendor

I am a real user of OBIEE and I noticed some pros that this product has. From the usefulness point of view, it provides relevant insight to everyone (not just for analysts) and all levels of the organization can see information optimized for their role. It has high-volume production reporting, it includes interactive dashboards and it can be fully integrated with Microsoft Office. It can be also integrated with any data source, extraction, transformation and load tool and with databases including IBM DB2 and Microsoft SQL Server. As a con, OBIEE requires more technical support compared to other products.

15 June 13
Tech Support Staff at a tech company with 1,001-5,000 employeesVendor

The kind of technical support offered to customers/users using OBIEE is not just poor but pathetic; Oracle needs to do more on this. However, the benefits of using this software ( the ability to integrate it with other products) surpasses the lack of good customer support; assuming that the need for one does not arise. This is not always the case though. If Oracle can invest more and gear up their product support, there is no doubt that it can be the apple of every company or business's eyes. This can be attributed to the fact that the majority of existing businesses are already making use of this product, OBIEE.

16 June 13
Developer at a universityReal User

We are recent implementers of both OBIEE and the OBIA SIA (Student Information Analytics) offering. TO answer your questions regarding product quality and customer support I reply with a resounding YES. The already 4 month past deadline project has hit bugs (both existing and confirmed) at every step of the way; the integration and ease of use even when utilizing only Oracle's own BI platform is abysmal (click on a link in BIACM to FSM, time to reenter your password, want to set up a new developer in ODI or switch target environments, time to start generating wallets and manually configuring XML files). Even with direct access to the SIA development team (all of which is located in a timezone that prevents us from having enough overlap to actually communicate effectively during normal hours) the bugs and issues we've encountered do not see timely resolution and the 'fixes' eventually offered are nothing more that incredibly hack workarounds.

09 May 14
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