Oracle SOA Suite Review

We're able to activate devices which need pass codes ourselves. It loads and works slowly, using huge amounts of CPU and RAM.

What is most valuable?

It has an easy-to-use interface for development. SOA also includes many in-built technology adapters to connect and integrate with different technology servers.

How has it helped my organization?

This product has helped a lot with major integrations with different partners and clients. It's now easy to manage customers, order, bills, invoices, etc. We depend on it for registering devices and to sync their data. For example, we sell hardware devices that need pass codes for activation. To do this, we were using a third-party software/web service. With the SOA suite, we can activate the devices ourselves in no time.

What needs improvement?

As this is not the best product, it comes with minor or major bugs which Oracle keeps improving from time to time. For example, it loads and works slowly, using huge amounts of CPU and RAM. It'd like to see it work more smoothly in the next versions. Also, the support system could be improved, as tickets keep rolling, shift by shift for many days.

For how long have I used the solution?

I've used it for five years.

What was my experience with deployment of the solution?

If everything if fine at code level, there are no deployment issues.

What do I think about the stability of the solution?

There are some stability issues. On a few occasions, it behaves abnormally and technical support is unable to come up with a proper solution. Just looking at logs and changing config files is not proper debugging.

Also, we have a specific Oracle SOA server that is not very stable even after following their best practices (which are sometimes very hard to follow).
But it's not a bad software, you just need a good admin to run it.

What do I think about the scalability of the solution?

It scales sufficiently for us.

How are customer service and technical support?

Customer Service:

Customer service is good.

Technical Support:

Technical support I would rate at 6-7 out of 10.

Which solution did I use previously and why did I switch?

We did not use a previous solution.

How was the initial setup?

The initial setup was not very straightforward and is a bit complex. During initial setup, many things need to be taken care of -- DB installation, dehydration store version, number of CPUs, RAM size, heap size, Java versions and their conflicts, and many other configurations. We have to follow each step carefully, and it's not the same for all servers.

What about the implementation team?

We implemented it with our in-house team.

What was our ROI?

I can't say what the ROI is. I don't work in that area.

What other advice do I have?

You have to have patience and struggle with it, as with all technologies!

Which version of this solution are you currently using?

**Disclosure: My company has a business relationship with this vendor other than being a customer: We are Oracle Platinum partners.
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