Salesforce Commerce Cloud Review

It provides a straightforward e-commerce solution, but it has little scope for customizations. We compulsorily have to go with the partners they have chosen.

What is most valuable?

It's easy to setup.

What needs improvement?

They don't provide scope for more customization in the core module.

For how long have I used the solution?

I've used it for eight months.

What was my experience with deployment of the solution?

The deployment is straightforward with cloud instances, but we don't have any control over the servers.

What do I think about the stability of the solution?

Almost no issues.

What do I think about the scalability of the solution?

As its code base is hidden, we have little scope for our own customization. We compulsorily have to go with the partners they have chosen.

How are customer service and technical support?

Customer Service:

It's good - 7/10.

Technical Support:

It's good - 7/10.

Which solution did I use previously and why did I switch?

We did use a previous solution, and our customer chose to switch.

How was the initial setup?

It was straightforward.

What about the implementation team?

We did it in-house.

What's my experience with pricing, setup cost, and licensing?

It is revenue sharing base, so i don't know about pricing.

What other advice do I have?

If you want a straightforward e-Commerce site, this is a good product with less setup formalities and easy to use, but if you want in-depth customization this might not be a good choice for you

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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1 Comment

author avatarAimee White
ExpertTop 5Real User

You don't have to go with partners they have chosen. I've worked with outside DWRE devs and it worked out fine.