SAP HANA Enterprise Cloud Review

Provides real-time time information with a scalable and stable backend, but requires additional decision making intelligence integrations


What is our primary use case?

The main use case of this of this solution is in the order-to-cash, procure-to-pay, and record-to-report processes for a manufacturing and sales distribution company. 

What is most valuable?

The solution is online and provides a real-time information feature, which makes a huge difference to the business, especially in reviews and meetings.

Additionally, the software helps with credit approvals and plant maintenance where a mobile application is used to obtain information quickly.

What needs improvement?

Additional features that should be included in the next release are more analytics and intelligent decision making tools, such as a WhatsApp chatbot. 

For how long have I used the solution?

I have been using this solution for three years.

What do I think about the stability of the solution?

The solution is stable and we have never had a problem. We started with one terabyte of data when the solution was first implemented and today we have around almost 600 gigabytes of data, which means means the compression works properly. Before migrating from ECC, we had nine terabytes of data.

What do I think about the scalability of the solution?

The solution is scalable from an infrastructure point of view. However, it becomes more complex over time because technology is changing so fast.

How are customer service and technical support?

I use the customer service/technical support line once or twice per month. I usually call to find out about new features. If I have an issue on the production-side, they respond immediately.

However, in some cases, they take time to respond with a solution depending on the scenario.

Which solution did I use previously and why did I switch?

Previously, we were using ECC, which is quite an old product. We wanted digital transformation and so we started using SAP Analytics Cloud.

We moved to SAP HANA to reduce the number of customizations. Previously, we had almost 3,000 custom programs that would run, maintain, and upgrade, which was a challenge. Now, we only have 400 custom programs.


What's my experience with pricing, setup cost, and licensing?

The licensing of the solution is on a yearly basis.

The normal price of the solution is quite high, but I received a special discount by making a purchase near the end of the year.

What other advice do I have?

Before purchasing the solution, it is important to have the buy-in from top management to drive the implementation. Additionally, the right people need to be put in place to implement the solution.

Integration is another consideration since it can be a challenge. Planning is essential to the success of the integration of SAP HANA.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other

Which version of this solution are you currently using?

1709
**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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