What is our primary use case?
SAP's Enterprise Cloud platform is basically used for deploying the SAP ERP systems on top of the cloud. Most of the customers we have want to move onto a cloud with pre-configured setups. Our specialization is the migration of entire SAP ERP on-premise solutions to the cloud.
What is most valuable?
The solution does provide quite a lot of support, upgrades, automated batch updates, etc.
It's a flexible platform for customers who are looking for ready-made solutions and support.
The solution is managed and supported by SAP.
The most important aspect of the solution for our client is the feed. If you manage the heavy enterprise applications and need to generate a report, a C level report, for CEO or CFO level members of the organization, it's ten times faster than the on-premises option.
There's minimum downtime during migrations. This platform is very effective.
Only every quarter will customers need to get system upgrades or patches. This happens mostly at night or on weekends, lessening downtime even further. The updates of the system will happen through the cloud. It is a very good feature for the customer.
What needs improvement?
There are a lot of dependencies on SAP. A customer doesn't have much flexibility to go and update the systems as they wish. SAP dictates this. If a customer needs an update immediately, they won't get it; they'll have to wait for the quarterly update.
Sometimes we are not able to provide the other services that a customer wants. SAP needs to offer some kind of flexibility in terms of configurations and modifications from the customer standpoint. Some kinds of activities that SAP monopolizes we should be able to perform, for the customer as a service provider.
There's a concern about the localization of the data centers. For a Dubai-base customer, there are a lot of concerns. We need our own local data centers to manage all of the services. Instead, there are various data centers all over the world. The lack of localization is a concern.
Our data centers are in Europe and come under GDPR regulations, and this doesn't apply to the Middle East yet. It causes a lot of confusion.
The solution charges money when companies integrate other solutions. There should be a simpler, cheaper way to integrate.
For how long have I used the solution?
I've been using the solution for five or six years.
What do I think about the stability of the solution?
Clients don't seem to have issues with stability. We have not heard of any stability problems.
What do I think about the scalability of the solution?
The scalability of the solution isn't ideal. It's something that could be improved upon.
Right now, we have more than 1000 users on the product.
The solution is perfect for big enterprises such as the Government Sector, as well as defense. It is highly used by these customers.
How are customer service and technical support?
The support that is provided is excellent. We have no complaints as to the level of support we've been given.
How was the initial setup?
The initial setup is straightforward. We didn't find any complexities in the process.
What about the implementation team?
There is 100% dependency on system integrators. If the landscape is complex and it is not as straightforward as a cloud migration model, and there are a lot of interfaces and a lot of dependencies on third-party systems within the landscape, system integrators are necessary.
What's my experience with pricing, setup cost, and licensing?
There are licensing fees, but no ancillary costs on top of that. Users won't have to pay extra, for example, for support. They have contracts for three and five years.
They do, however, charge extra for integrations.
What other advice do I have?
If a customer is looking for the latest innovations or products from SAP this solution is perfect for them. It also offers seamless integrations with other players.
There are companies that you can use to layer on top of it. You can take the AWS platform and then put SAP on top of that. Or you can take Google cloud, or Azure, etc.
It's a bit expensive compared to lead other platforms because the support is directly from SAP. However, it's quite good support.
I'd rate the solution nine out of ten.
Which deployment model are you using for this solution?