SevOne Network Data Platform Review

Detects and quickly sends alerts related to an outage and can monitor practically any type of network device via SNMP


What is our primary use case?

We are using this solution for monitoring the network for performance and availability. We have about 25 SevOne peers that are monitoring almost 8,000 devices. These devices include routers, switches, firewalls, etc.

How has it helped my organization?

On any outage, SevOne is pretty quick to send an alert. We've got an operations center that consumes the alert and sends it to the device owners so that they can minimize the time of impact of that alert. Such outages happen at least once a month, and whenever there is a real outage, SevOne is the one to detect it.

The comprehensiveness of SevOne's collection of network performance and flow data is very good. For NetFlow, I would rate it a 10 out of 10 because it collects everything that NetFlow delivers. You can also customize the reports to show only what you'd like to see or what your customers would like to see. For network monitoring, I would rate it a nine out of 10 because you can collect all the information and slice and dice that information in whatever manner you feel necessary to consume that data. We've got an operations team that subscribes only to the alerts. So, we've got tier two and tier three people who are looking at reports, and they slice and dice those reports however they like.

Its collection abilities across multiple vendors' equipment are really good. If we don't have an SNMP OID for a particular vendor, the only thing that the architects at my company need to do is to supply us the SNMP OIDs and/or MIBs. We send these to SevOne, and they certify it. We can then install it in the SevOne system, and it'll start monitoring that equipment. Its collection abilities are important because we've got multiple vendors in the network, and each specialty, such as a firewall or a router, has different collection needs. We're able to meet these specific collection needs based on the device types.

For our operations, the dashboard is very important because that's how our customers are making day-to-day and long-term strategic decisions, for six months to a year, about their network. We're not using any reports for capacity planning as such, but this is an idea that is going to be put in place shortly.

It provides continuous analytics of the network, which helps our customers in making smarter decisions and ensuring that things are up and running.

In terms of the integration of network performance management data with our ITSM tool, we don't have a direct integration with ServiceNow. We have integrated SevOne with Netcool, and Netcool is integrated with ServiceNow. It is pretty easy to integrate. We've got people on our team who are responsible for Netcool, and if we want to define a new policy or alert, we show them what alert we're sending over, and they integrate it in a matter of a couple of hours.

What is most valuable?

Its ability to monitor practically any type of network device via SNMP is most valuable. This is the main functionality that we're using. If a network device exposes a metric, such as interface utilization, SevOne will monitor it for us.

The reporting is very good in SevOne. We have static thresholds that are defined by our architects. They give these static thresholds to us, and we implement the alerting policies based on those static thresholds. We also have the capability of doing base-lining or deviation from normal or mean, but we haven't implemented that in our network. 

The out-of-the-box reports are of quality, and they would get you up to speed faster than having to build custom reports. I wasn't here when the reports were created, so I haven't, as such, used the out-of-the-box reports.

We are able to use SevOne's analytics, reports, and workflows in a single dashboard. Its dashboard is very easy to use and put together. It is also really easy to understand. If I had to give it a grade, I would give it an eight out of 10.

What needs improvement?

In terms of having a complete view of our network performance, I would rate it a nine out of 10. The reason for not giving it a 10 is that there is no packet capture associated with SevOne, but we do have other tools in place to do that.

In terms of stability, because of our move to VMs from physical appliances, some things have become a little unstable. It doesn't seem to be a SevOne issue, but we had to have a lot of calls with their technical support to figure out what's going on with it, but overall, it is pretty solid. 

For how long have I used the solution?

I have been using this solution for one year and two or three months.

What do I think about the stability of the solution?

Overall, it is pretty solid. We've made some changes to the SevOne infrastructure, and we moved to VMs from physical appliances. Because of this transition, some things have become a little unstable, but we're working on these issues. It doesn't seem to be a SevOne issue, but because of the change of infrastructure of SevOne, we have had to have a lot of calls with their technical support to figure out what's going on with it. 

What do I think about the scalability of the solution?

It is extremely scalable. We're managing almost 8,000 devices, and if we need to add 8,000 more devices, we just need to add a commensurate number of peers to handle that load. It is horizontally scalable, which is nice.

How are customer service and technical support?

They're readily available, and they work with us in a very friendly way. They are very willing to help us. Some support desks, especially in performance monitoring, push you to solve your own problem, whereas SevOne's support is the exact opposite. Everyone I've worked with has been helpful. I would give them an A. 

Which solution did I use previously and why did I switch?

I think they used HP OpenView. I have no idea about the reasons for switching.

How was the initial setup?

I was not involved in its initial setup. For its maintenance, we've got two people in the US and two people in the Philippines who help us. They do network monitoring. The two people in the Philippines work part-time on it because they also support other tools. So, we have three people in total for 8,000 devices.

What other advice do I have?

I would advise evaluating it thoroughly to make sure it is right for your network, and it meets your administrative needs. This should be a major or key element of your decision process.

SevOne supports software-defined and streaming telemetry-based networks, but we are not using any of that. I've also not customized out-of-the-box reports. I've only created custom reports for various customer groups that are consuming the data.

I would rate SevOne Network Data Platform a nine out of 10.

Which deployment model are you using for this solution?

On-premises

Which version of this solution are you currently using?

5.7
**Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
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