SevOne Review

It allows us to see metrics and immediately map to who is causing an issue so we can react faster.

What is most valuable?

  • Scalability
  • Speed
  • Integration of performance and flow data

How has it helped my organization?

It allows us to see metrics and immediately map to who is causing an issue so we can react faster. It improves our mean time to resolution.

What needs improvement?

I would say that incorporating other technologies, we have great performance data, but if it started doing intelligence and looked at the patterns or correlations, that would be great.

For how long have I used the solution?

I've used it for almost three years.

What was my experience with deployment of the solution?

No issues with deployment – it's fairly simple and quick.

What do I think about the stability of the solution?

It's been great with no issues.

What do I think about the scalability of the solution?

It has scaled to our needs; if you need more you add an appliance and off you go.

How are customer service and technical support?

Customer Service:

Fantastic – responsive.

Technical Support:

The engineers are well trained – have been fantastic.

Which solution did I use previously and why did I switch?

We were using EHealth (CA) and NetQOS, but we left those products for greater scalability and speed, as well as being able to consolidate those two products into one.

How was the initial setup?

Pretty straightforward, but complex due to the size of our organization. This is not an issue with Sevone.

What about the implementation team?

We did it in-house.

Which other solutions did I evaluate?

We just evaluated this product based on what we heard and we initiated a POC.

What other advice do I have?

I would say spend the time to learn the product so you can fully leverage it – theres a lot to the product. If you push the solution, it can solve a lot of problems.

**Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
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