SevOne excels at gathering performance metrics and then making them quickly accessible in ways that I want to view them.
Setting alerts and thresholds is easy and reliable.
The data remains granular--not rolled up into averages--so viewing past metrics maintains the same detail as current data.
The platform easily scales to monitor millions of objects.
Improvements to My Organization
Ease of use enables us to troubleshoot quickly and reduce MTTR.
Dashboards display important info which provides the NOC insight to the network and applications.
Room for Improvement
Continual UI improvements are needed to reduce number of clicks needed to produce a chart.
Use of Solution
We have used the product for about 8 years.
Customer Service and Technical Support
SevOne experienced some growing pains in recent years, but have now invested properly to enable appropriate attention to the customer experience. Technical Support
Like customer service, tech support has continued to improve and proper business attention is being paid to ensuring improved support and professional services.