Integration to it via API allows us to tie our customer performance metrics data to our customer portal. However, I think they can provide more details in their release notes regarding enhancements.
SevOne's ability to report metrics on specific objects very quickly. Whether it is a week, a month, or a a year's worth of data points, SevOne has improved by leveraging short-term vs. long-term memory to provide necessary statistics so we can alleviate network impacts quickly.
Improvements to My Organization:
We integrate heavily to SevOne via API. This allows us to tie our customer performance metrics data to our customer portal, so it is a self-service function.
Room for Improvement:
I think SevOne can improve by providing more details in their release notes regarding enhancements and changes. If the information can be organized in a way that highlights bigger changes it will help customers identify what areas will impact their operations most.