SiteScope Review
The GUI is cumbersome, and it requires a Java client


What is our primary use case?

I have used SiteScope for over 10 years as a synthetic monitor for everything under the sun. 

How has it helped my organization?

The Monitor Templates functionality allowed us to spin up monitoring with .csv files pretty easily.  

We ended up using the "script" monitor the most, because the canned monitors didn't always do what we needed. It was easy enough to use, and the ability to use regex to monitor output in alerts and thresholds made the product very configurable.

What is most valuable?

For host monitoring, agentless monitoring requires no installs or special permissions, just a regular user account on the host and firewall access to SSH, WMI, NetBIOS, etc.  

DBQuery, URL, and Web Service monitoring were also valuable until we started using another tool for real transaction monitoring. Now, we rarely need to setup synthetic monitoring for applications, because we have actual user performance data.

What needs improvement?

It was a great tool for a long time. My go-to tool for everything. However, something happened at HPE years ago and investment in the development of the tool seems to have tanked.  

They have not kept up with browser security requirements or advances in GUIs, they switched to a corruptible database architecture instead of text config files, and the licensing is way more expensive than other tools that do the same thing (like LogicMonitor). Monitors have bugs that sit unfixed for multiple versions (file age and SOAP/XML Web Service monitors). The GUI is cumbersome, and it requires a Java client!  

For how long have I used the solution?

More than five years.

What do I think about the stability of the solution?

Yes, some conditions trigger false alerts which is pretty difficult to recover from. The worst thing you can hear is that every monitor is opening a ticket from one server. Another admin built flood limits on the alert receiver side to prevent this issue from creating too many tickets to handle.

What do I think about the scalability of the solution?

I did not see many issues with scalability which did not involve host infrastructure limits.

How is customer service and technical support?

There are some very capable HPE/Micro Focus engineers on the forums, but overall opening a ticket was usually a waste of time for us. Most of the time we would have to figure out the problem ourselves through debug logging. Often, we would have to restore from a backup, in the event the monitor database would get corrupted.

How was the initial setup?

Easy to setup and teach other teammates how to create monitors, templates, etc.

What about the implementation team?

We implemented using an in-house team.

What's my experience with pricing, setup cost, and licensing?

Expensive licensing model. You have to pay for their "solution templates". Other tools do not charge you for knowledge-based monitoring bundles. Solution templates are just included in their product, or offered free as configurable add-ons.  

Disclosure: I am a real user, and this review is based on my own experience and opinions.

Add a Comment

Guest
Why do you like it?

Sign Up with Email