SiteScope Review

A solution with a very good interface, an easy initial setup and good scalability


What is our primary use case?

We are using the solution for many things.

What is most valuable?

There's no agent you need installed on the servers. In our environment, we have some servers out of our control so we cannot manage them. We use SiteScope to monitor the availability, the resources on the servers, etc. This allows us to do this job without installing agents so there's no need to take care of anything on the server.

The interface is good. It's great for our technical team.

What needs improvement?

Sometimes in a huge environment, I think the documentation does not provide the required calculations so you can't know what the required set up should be. You need to test. We have some cases where we need to monitor the vCenters and the whole ESXi, available under this, and VMs. It may impact the server if you don't have the required experience.

What do I think about the stability of the solution?

The solution is normally stable, but in some environments, it's a bit more complex. For example, in our environment, we have more than 80 services published to the customers. Every day we have new items and new technologies. We have tests to retest, so sometimes when they move to new release, SiteScope itself will not work on it. You need to go to another release or wait for the R&D to provide you with a fix.

What do I think about the scalability of the solution?

The solution is scalable.

How are customer service and technical support?

Technical support is good, but not perfect.

How was the initial setup?

The initial setup is straightforward. It's really simple.

What other advice do I have?

I would recommend the product. I would suggest that those considering implementation of the solution need to study their environment first. You need to know what you're going to do before installing SiteScope. Everything needs to be prepared. Communication metrics should be ready. If your communication metrics are not ready, then SiteScope will not work with you. Once you do, however, it will be a piece of cake. Just install it and install the mutation.

I would rate the solution nine out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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