Sophos SafeGuard Review

The firewall is great but configuration and integration could be improved


What is our primary use case?

I'm the head of security at our company and we are customers of Sophos SafeGuard. 

What is most valuable?

The valuable feature is the intrusion detection system, the firewall itself.

What needs improvement?

The Office 360 integration could be improved, it's not so straightforward. It's been a challenge. When I moved from my mail in-house, on-prem, to Office 360 on cloud, I had a lot of challenges getting my mail to pass through the firewall. That's something I'm currently working on.

Additional features I'd like to see would be more help results to the product. Maybe they could provide a way to train on the product, provide tutorials that could be easily accessed for people to easily understand the product quickly. I think that would help. The issue is not always the product but the configuration and the know-how to easily manage the system that sometimes make you not get the best out of the system. It's a matter of making resources available. 

For how long have I used the solution?

I've been using this solution for five years. 

What do I think about the stability of the solution?

It's a stable solution, I haven't had any challenges except when I was doing the migration.

What do I think about the scalability of the solution?

The solution is scalable, we have over 500 staff using it. 

How are customer service and technical support?

We purchased the solution in Ghana through a rep who has not been helpful. The company doesn't provide any support, we do everything in-house. If necessary, I sometimes go to the community to see if somebody has reported something that can help us. 

What's my experience with pricing, setup cost, and licensing?

The price could be lower. I think it's one of the disadvantages of the solution. 

What other advice do I have?

I would recommend that people choosing this solution find the right technical people or  vendor to provide support and assistance to ensure the product is working fine.

I would rate this product a six out of 10. 

Which deployment model are you using for this solution?

On-premises

Which version of this solution are you currently using?

17.5
**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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