Sophos SafeGuard Review

Complete end-to-end solution that protects and synchronizes your data

What is our primary use case?

The customer needs a complete end-to-end solution to protect and synchronize their data.

What is most valuable?

The most valuable feature is the synchronized security. It's a unique feature on the market at this time only offered by Sophos. As a reseller, we often win bids and get clients because of this unique trademark feature.

It's a complete end-to-end solution, which is a huge advantage. 

It's easy to explain to customers.

We don't have to go from one product to another to address the needs of our customers. Everything you need is in the solution, and the license is embedded in the firewall.

What needs improvement?

When you compare Sophos SafeGuard to Palo Alto and other enterprise firewalls solutions, Sophos doesn't have the same market. 

Palo Alto targets the SMB market and Sophos would like to approach the enterprise market, but it can be difficult to approach these customers without having the right offering.

Sophos has a rich roadmap to cover this area, but we are not aware of it, so it difficult for us to approach these customers without having the right offering.

In the next release, I would like to see more automation with the endpoint logging, but it's a special feature that is quite complicated to explain. There is a trick to implementing it. You have to implement some scripting into it.

For how long have I used the solution?

I have been reselling Sophos SafeGuard for three years.

What do I think about the stability of the solution?

This solution is quite stable, but that was not the case two years ago. There was an issue with the UTM Firewall to the XG Firewall. However, with this latest version, there haven't been any issues.

What do I think about the scalability of the solution?

This solution is scalable.

The project system throughout the entre firewall is the same. This means that we don't have different versions from the smaller to the larger models, making the scalability quite simple.

Our clients have less than five hundred users.

How are customer service and technical support?

I have not contacted technical support. The service provider that we use filters the issues our customers have.

Which solution did I use previously and why did I switch?

Approximately five years ago, I was using another solution but it was very different, and everything has changed. We are only dealing with Sophos software solutions. I can't compare it to a solution that I used five years ago. 

How was the initial setup?

The initial setup is quite simple and straightforward.

The length of deployment depends on the environment of the customer and the number of endpoints. On average, it can take four to five days.

Normally, one person is more than enough to deploy this solution, but that person must have network and security experience.

What about the implementation team?

We have a small team in our company to implement this solution for our clients and on occasion, we leverage two other deployment partners.

The maintenance is provided by another service provider that we use, who specializes in this area. They monitor and upgrade this product. Along with the maintenance, they offer a service desk to support the security and the operating system.

What's my experience with pricing, setup cost, and licensing?

The licenses are renewed every three years.

The licenses are dependant on the number of users and computers you have to protect.

This is a complete product that is offering full-feature bundles. 

On occasion, if a customer is looking for better performance with their email protection, I offer a separate appliance for email protection. These features can be extracted from the firewall and used as a separate dedicated appliance to address the issues surrounding email protection. This is for on-premises versions only and is available to everyone. This is an extra feature which would be an additional cost.

It's a good solution for the SMB market but not enterprise.

What other advice do I have?

Sophos is the leading brand for information security. 

Sophos is a complete solution that has a range of firewalls and all of the software bundles from the endpoint to the data center.

Along with our service providers and our team, who have a good understanding of the product, we use Sophos technicians to do the webcast for our customers. This occurs as part of the process, but typically not during the implementation phase.

Most of the time the customer doesn't require special features to be added. 

I would rate this solution a nine out of ten.

Which deployment model are you using for this solution?

Private Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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