Symantec End-User Endpoint Security Review

Offers good antivirus protection, but there's no way to track how infection get into the network


What is our primary use case?

We use it for endpoint protection at the desktop level.

What is most valuable?

The antivirus and antimalware features are good. Reporting is also pretty good.

What needs improvement?

The platform itself can be improved as there's no way to track how infections get into the organization. You're just notified if there is an instance. Still, there's no way to actually determine a workflow of how it actually came in, how it was executed, and how it was distributed within the enterprise if indeed it did migrate or propagate through.

It would be really good if they had a proactive feature to isolate the node with the agent on the endpoint when it sees some type of erroneous behavior and knock it off the network. Then it can't probably get onto another node. You can usually do that with a policy setting.

It'll also help if they give us more of an explanation of what the malware tries to do once it's on the network. For example, if it's trying to call home to a specific IP or domain. We can use that information to beef up the firewall rules.

Case in point, we had an issue where we had a machine that was affected. It immediately tried to find other machines on that network segment with the same vulnerability to infect that particular node. There was no way to lock that node down immediately when you see something out of the ordinary.

For how long have I used the solution?

I have been using Symantec Endpoint Protection for about 13 years.

What do I think about the stability of the solution?

Stability has been fair. There have been some issues with the CPU utilization on some of the endpoints. A little bit of a resource hog, but we've been able to work through it for the most part.

What do I think about the scalability of the solution?

Symantec Endpoint Protection scaled very well. It's actually very easy to use.

How was the initial setup?

The initial setup was very straightforward. It probably took an afternoon or maybe a day to install and deploy. 

What about the implementation team?

I implemented Symantec Endpoint Protection by myself. 

What's my experience with pricing, setup cost, and licensing?

We usually go on a per-seat basis, and it's usually yearly. The prices fluctuate, but this year I think it was maybe around $12,000. If you're looking at the on-prem costs for the virtual server and the licensing for the server, that would be the only extra cost.

What other advice do I have?

Symantec Endpoint Protection is very straightforward to implement. The installation of the septum server on-prem is very straightforward, and you can push the radio to your endpoints almost instantly. 

On a scale from one to ten, I would give Symantec Endpoint Protection a six.

Which deployment model are you using for this solution?

On-premises

Which version of this solution are you currently using?

14.3
**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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