Symantec End-User Endpoint Security Review

Reliable with good ransomware and general malware protection


What is our primary use case?

We used this product to protect our endpoints.

What is most valuable?

This product is valuable for ransomware protection, general malware protection, and network exploitation protection.

What needs improvement?

Since the acquisition by Broadcom, we are no longer receiving the proper support. Otherwise, we had no specific point points while using this solution.

This product would be improved with the inclusion of EDR functionality.

For how long have I used the solution?

We have been using Symantec End-user Endpoint Security for the past 10 years.

What do I think about the stability of the solution?

This is a reliable solution.

What do I think about the scalability of the solution?

We have scaled without issues.

How are customer service and technical support?

Prior to the acquisition by Broadcom, we were receiving proper technical support. Right now, we are not getting any support from them, and we are changing products as a result.

How was the initial setup?

The initial setup is easy. It takes a medium-level of time to implement.

What's my experience with pricing, setup cost, and licensing?

Licensing is based on a yearly subscription.

Which other solutions did I evaluate?

We are currently evaluating other products because we are migrating, now that we are no longer receiving the proper technical support.

What other advice do I have?

This is a product that I would recommend, but only in the case that the support improves. I have spoken with friends of mine who are in the same position and not getting the proper support.

In summary, this is a good product and the only major challenge is that we are no longer getting the proper support.

I would rate this solution an eight out of ten.

Which deployment model are you using for this solution?

On-premises

Which version of this solution are you currently using?

14
**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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