Symantec End-User Endpoint Security Review

Problem free and effective AV

It is unacceptable for an organisation to be without some form of Anti-virus protection. Symantec Endpoint Protection was a product we picked because we were coming off of Sophos as the charity discount expired. Charities tend to shop around for AV yearly to take advantage of discounts to standard pricing.Whilst this means install costs (time and/or money) it means we get to experience a lot of products and vendors. Now, that is a good and bad thing.

We had some teething problems on install. It wasn't the product at fault per se but the IT Company who installed a 2011 version instead of the current 2013 version. This resulted in multiple BSOD for our W7 users. I used Symantec support and logged an online ticket. Literally, within 10mins I had a call from a Symantec support engineer. I supplied the log files. 20mins later I had a suggested fix - which was an install of the correct version. I then had another couple of calls over the next week to check that the problem was corrected. Yes, our fault but it did highlight the level of support Symantec give you. This is a small thing to watch out for. 

My issue with AVs is they can be like running a marathon in treacle - slow and unpleasant. Symantec didn't have that problem. It was inoffensive, with minimal pop-ups and scans that didn't slow down machines running W7, dual core and 3GB RAM. There aren't the best user machines in the world but they had no problem handling the installed AV.

The management console on the server kept track of any recurring issues and e-mailed reports to me. It also highlighted an infection on someone's machine in real time. This allowed me to get to the user and pop them on a laptop whilst we scrubbed the virus. The graphical reports were handy to provide proof of any KPIs for my monthly reporting process.

Endpoint protection is more than just AV. It features Symantec Insight and SONAR. They basically deal with zero day threats - okay, it simply won't catch everything but I've yet to find an AV that will. It's performed just fine. We had the odd catch and then it bubbled under the surface, tirelessly checking our systems for bad stuff. This is a great way of reducing reputational risk to your organisation.

Symantec Endpoint Protection

Browser protection did prevent some users visiting scam sites or those genuinely deemed to be distributing malware (that we then blocked using OpenDNS).

Updates were pushed via GUP (group update provider) and any machines that, for whatever reason, were not included, ended up on my report.

Our W7 machines, Servers and the Macs were able to be protected. Yes, this is common these days but it's worth a mention. It also handled our VMs well - some of them using quite ancient software.

On the whole it did exactly what it was meant to do - protected the servers and end users seamlessly and gave us access to reporting that meant showing we'd hit KPIs was easy.

Which version of this solution are you currently using?

2013 version
**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Add a Comment

author avatarChris Childerhose
ExpertTop 5Real User

Just ensure that you have the current release. We had a nasty crypto virus which encrypted a network share because of being outdated. When kept current the program works as it should. Would I choose it - probably not but to each his own.

author avatarit_user296826 (Sales Developement Rep at a tech vendor with 501-1,000 employees)

Av is only good for stopping the known bad and needs to be up to date daily. Whitelisting with it is the best way.

author avatarAimee White
ExpertTop 5Real User

Yes, I hasten to add - AV is great in a suite of defences (including defence in depth: IDS, UTM, encryption, etc)

author avatarMostafa
Top 5LeaderboardReal User

Symantec Endpoint Protection is designed for maximum efficiency, enabling hardware to run faster and last longer for performance, and runs on several operating systems, including Windows, Linux and Mac OS X. The complete suite is a good fit for medium-sized businesses seeking a more comprehensive range of protection.
Symantec's Endpoint Protection Small Business Edition earns high marks from AV-TEST for protection and usability. However, this antivirus software doesn't scan email, a vulnerability in today's digital age. It might be the best choice for antivirus protection for your small business but that depends on the features and functions most important for your business and your security.
just make sure thats you are always update and you have the latest release.

author avatarit_user694254 (IT Technician at a aerospace/defense firm with 51-200 employees)

Thanks Mostafa for your feedback.

I am currently evaluating my options with Endpoint Protection and had my eye on Bitdefenders Gravity Zone business solution but based on the info on this site, it seems like not many people use it or have experience with it compared to big players like Symantec, McAphee and Sophos.

My requirements are browser protection and email protection with standalone Outlook use. If Symantec's solution doesn't include email scanning like you say then it's not one to consider for me. In my experience Symantec's AV solutions (primarily the Home products that I've used) have always been heavy on resources and didn't protect too well, either missing things or false positives.

I would greatly appreciate anyone's feedback here about other EP solutions you've used.

author avatarMostafa
Top 5LeaderboardReal User

Dear arthurHRD
Symantec Endpoint Protection is designed for maximum efficiency, as i said
it have email scan for outlook but it's not powerful compared to Kaspersky endpoint
I had reviewed Kaspersky endpoint
You can take alook on it