Symantec Endpoint Encryption Review

Stable, but has a complex setup and it needs to offer seamless switching

What is most valuable?

I don't manage the solution. I don't manage the console and everything. However, password recovery is the best, the easiest part. 

The solution is pretty stable.

What needs improvement?

If it could offer seamless upgrades to seamlessly do the switching that would be great. That's the pain point here now. The setup time takes quite a while sometimes. The encryption, once you install a new computer, takes a few hours to encrypt. From our testing, it feels like nothing is being restored, however, it's actually running in the background. 

We'd like to switch from Symantec due to the fact that the switching part is a pain. If we want to switch our Windows it will be a pain to do that. We have thousands of machines. It would be a hassle if you have to switch every time to do that.

The initial setup is a bit complex.

For how long have I used the solution?

I've worked with the solution for quite some time already. I was using it before I transferred to this current team. I'm not sure for how long it has been at this point. I've used it for some time already.

What do I think about the stability of the solution?

The stability seems to be okay. It works as it was designed to. There are no bugs or glitches. It doesn't crash or freeze. It's reliable.

What do I think about the scalability of the solution?

I can't speak to the scalability. We have about 2,000 people on the solution currently, however, I cannot speak to the scaling process or if we have ever attempted to scale it. We likely won't increase usage.

How are customer service and technical support?

In terms of technical support, we don't really engage with them. There are not many issues with it. It's just the Windows update that gives us issues. That's the only issue, the main issue. Other than that, there hasn't been a reason to engage with them directly and therefore I can't speak to their level of responsiveness or knowledgeability.

How was the initial setup?

The Symantec setup is a bit complex. It takes time. It is simple, but it takes time. It also takes a bit longer when creating the profiles at first.

What about the implementation team?

It is my understanding that we handled everything in-house. I do not recall using an integrator or consultant.

What's my experience with pricing, setup cost, and licensing?

We pay on a yearly basis. The cost isn't much, however, if we switch to BitLocker there may be some cost savings there as well.

Which other solutions did I evaluate?

We are currently considering a switch to Bitlocker due to the issues we are facing with updates. It could potentially save us money as well. BitLocker has different types of cost charging depending on which model you choose. We are in the process of evaluation right now.

What other advice do I have?

We are a customer and end-user.

I'm not sure which version of the solution I'm using. It's not the latest one. I understand the latest one will be able to go page Windows - which we also partnered with. The problem is not all our machines are on the latest version. We are looking to see if we switch to the latest one. In a few years, Microsoft will likely change to a new version again. Then we will be having the same problem again.

It's best to align with Microsoft so that we do not have to do so many changes. Not catching up with Windows is also a risk currently due to the Microsoft Edge issue now. Without the latest Windows version, we cannot use the latest Edge version.

I'd rate the solution at a five out of ten overall. It works okay, however, the switching part and initial setup make it an undesirable option for us.

Which deployment model are you using for this solution?

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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