Symantec Endpoint Protection (SEP) Review

Virus checking inside containers is very useful for us


What is our primary use case?

We are using this solution for endpoint protection.

How has it helped my organization?

This solution has helped us because it is really useful for blocking all kinds of viruses.

What is most valuable?

The support for virus checking in containers is very useful.

We have also created policies to assist with blocking evasive applications.

We are also using the Symantec Messaging Gateway.

What needs improvement?

If we install a client's software in our location, such as Microsoft Office or Adobe reader, we would like to have these endpoints protected.

For how long have I used the solution?

Nine years.

What do I think about the stability of the solution?

The solution is stable.

What do I think about the scalability of the solution?

We have had some little issues and file problems when we are logging the calls through the technical team.

Sometimes, when we are creating a new policy, some of the clients are not being updated with the latest policy.

We have approximately one thousand users with this solution.

How are customer service and technical support?

Technical support for this solution is good. We speak to the technical support team directly.

If you previously used a different solution, which one did you use and why did you switch?

I started with the company after this solution was implemented.

How was the initial setup?

The initial setup for this solution is easy. Not a problem.

Our deployment took less than fifteen minutes, and a single engineer is enough for the maintenance.

What about the implementation team?

The Symantec technical team handled the implementation for us.

What's my experience with pricing, setup cost, and licensing?

The licensing is calculated on a monthly basis, but we use a three-year renewal. There are no costs in addition to the standard licensing fees.

Which other solutions did I evaluate?

They did evaluate other solutions including Sophos, ESET, McAfee, and Kaspersky. We did not find these as user-friendly.

What other advice do I have?

The support is very good. It is easy to manage all of the clients and deploy new policies.

I would rate this solution a ten out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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