Symantec Identity Governance and Administration Review

It provides for self-service and role-based provisioning, although the UI could use some improvements.

What is most valuable?

  • Self-service
  • Role-based provisioning
  • Access

How has it helped my organization?

It's saved on administration time, and reduced the wait time for access. It's also improved our compliance.

What needs improvement?

  • Installation and upgrading is complex
  • User Interface

For how long have I used the solution?

I've used it for six years.

What was my experience with deployment of the solution?

We did have some issues, but we were able to resolve them.

What do I think about the stability of the solution?

Yes, as Jboss cannot handle too much load.

What do I think about the scalability of the solution?

Yes, when feeding many users.

How are customer service and technical support?

Customer Service:

It's good.

Technical Support:

It's very good.

Which solution did I use previously and why did I switch?

No previous solution was used.

How was the initial setup?

It was complex because many servers are needed to follow best practice. Many manual steps are time consuming. If you add the Governance component for full IAG, it will be even more complex, because it is not properly integrated with IdM but more a separate product.

What about the implementation team?

We used a vendor team who had a high level of experience.

Which other solutions did I evaluate?

We also looked at options from IBM and Oracle.

What other advice do I have?

You should use a vendor team for the design and initial implementation.

Which version of this solution are you currently using?

**Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
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