Symantec Identity Governance and Administration Review

Through the centralization and automation of access management functions, we've improved our security. However, its complexity and usability are areas that could use improvement.

What is most valuable?

The most valuable features to us are:

  • Provisioning engine (on the back-end, separate from front-end components, that's part of layered architecture);
  • Access-request system (to manage on- and off-boarding of users); and
  • Mobile interface (ability to manage workflows and user requests from smartphone).

How has it helped my organization?

Through the centralization and automation of access management functions, and providing a baseline for identity and security analytics, we've improved our security.

What needs improvement?

I think CA Identity Manager could improve in the following areas:

  • Usability
  • Stability
  • It's complex
  • The reporting functions

For how long have I used the solution?

I've been using it since 2011 as Identity Manager (before: CA eTrust Admin).

What was my experience with deployment of the solution?

We had multiple failures with Linux-based installers hindering deployment process on Linux platform.

No major issues with deployment on Windows.

What do I think about the stability of the solution?

Multiple issues with stability of the provisioning servers.

What do I think about the scalability of the solution?

No issues encountered.

How are customer service and technical support?

Customer Service:


Technical Support:


Which solution did I use previously and why did I switch?

CA eTrust Admin 8.x had been upgraded to CA Identity Manager 12.5 SP9.

How was the initial setup?

Initial setup was complex due to multiple inter-dependencies and high diversity of infrastructure components.

What about the implementation team?

Initially implemented through the vendor team, following upgrades with an in-house team.

The level of expertise delivered by the consultancy firm was high, however it has decreased significantly in the past two years.

What's my experience with pricing, setup cost, and licensing?

Pricing and licensing models are adequate and reasonable.

Which other solutions did I evaluate?

Identity Manager solutions from Oracle, SailPoint, IBM and RSA/EMC. The products from the mentioned vendors generally seem more competitive than today’s offering from CA.

What other advice do I have?

Run PoC with as close to production deployment as possible; pay attention to TCO and ROI after including provisioning costs on support services for implementation and maintenance as well as required design of reports and business processes and UIs.

Which version of this solution are you currently using?

**Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
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