Tableau Review

Very interactive with great dashboards and good virtualization

What is our primary use case?

We primarily use the solution for HR and energy dashboards. We have made and a few other dashboards for opportunities and accounts. 

What is most valuable?

Tableau has really good and interactive visualization and interactivity. 

The action feature which Tableau has is very useful for us. If we click on one visualization, it will pass the value to another visualization. That interactivity within different visualizations is the most valuable feature of Tableau.

What needs improvement?

Tableau would be really good if we could have predefined templates. I was doing a POC another newer tool, Einstein Analytics. They have predefined templates already set up. These predefined templates do the heavy lifting for the initial dashboards. We don't have to build them from scratch. Our dashboards look really good and 20 to 30% of the look and feel of the dashboard completes with the predefined templates. If Tableau works on the predefined templates, that would be so helpful to a lot of companies. It would save time for the developers.

The pricing is a bit higher than the competition. They'll need to lower it to stay competitive.

They need to move more into machine learning AI. Right now, in a POC that I'm doing with Einstein Analytics, they are more into machine learning and AI. Tableau is lagging as of now. If they want to have a long run in the market, they need to integrate machine learning and AI. It has to be very robust.

For how long have I used the solution?

I've been using the solution for two years now.

What do I think about the scalability of the solution?

I can say that this solution is quite scalable. I'd rate it eight out of ten. It integrates with many solutions. I haven't used our code in everything, however, I have used it for our HR integration and I find the code is quite scalable. 

In the last project I managed, there were 110 regular users of the solution with about 20 suer-users that were able to edit reports and dashboards and tasks of that nature.

How are customer service and technical support?

I'd give technical support a nine out of ten. There were time zone differences. However, I got a timely reply and call from them, so it was very good. The support is very good. It's both responsive and helpful. I'm quite satisfied with them.

Which solution did I use previously and why did I switch?

I've used BusinessObjects and MicroStrategy as well. I used to use Power BI for a few months.

The main competitor to this product is Power BI, which I also use. This license is a bit costly compared to Power BI. Not more, but a bit costly from what I've seen.

There's not much of a difference between Power BI and Tableau. They have the same kind of interface and the features. The main difference between the BusinessObjects and the others is that its an enterprise tool. The licensing cost of the BusinessObjects is very, very expensive. The visualizations and objects etc., all have separate licensing for dashboarding. On top of that, the chart's not that interactive. If you click on one chart, it will automatically change the data of the several other charts related to that. That is not very interactive compared to Tableau or Power BI.

How was the initial setup?

The initial setup was not exactly straightforward. It was complex, or, to be fair, had a medium amount of complexity to it. The use cases were complex also and few of them had medium complexity to begin with.

Deployment was basically in the development environment and then we deployed it in the UAT for the users. They had a look at our reports in UAT first and then we deployed it into production. I was also working as a Tableau administrator also and then I learned Tableau administration in order to handle that aspect. I handled Tableau administration with the user and deployed the reports, etc.

The company has different verticals basically. I worked on HR and energy verticals. They also had finance and accounts. I have to maintain that administration part for all of them; not just my dashboards. From a deployment perspective, it was tough for me to maintain all the users and all the rules for the accounts department and for finance, and to be in the group for them, and to assign permissions for them. I did have issues in the servers in terms of gateways. I resolved them myself in the end with the help of Tableau support. 

What about the implementation team?

I handled the implementation myself. I didn't need the assistance of a reseller or consultant.

What's my experience with pricing, setup cost, and licensing?

The company chose to purchase a creator license for me, which was $70. With that license, you can also be an administrator. We also have 20-25 extra licenses and they cost around $20-$35 each. Those are for normal users who will be viewing the dashboards. Those are monthly charges.

There aren't any other costs over and above that.

Apart from that we had database licensing. So because we used Snowflake as a cloud database.

What other advice do I have?

Our company has a partnership with Tableau.

I've used both on-premises and cloud, depending on the requirements.

This particular solution is quite an easy to use product. It's very robust. Even a layman who has previously was not worked with any other BI tools would love to work on this. They will find many things easier to implement. There are a few other tools that are in the market. However, from an implementation point of view, it's very robust. 

I'd rate the solution nine out of ten overall.

Which deployment model are you using for this solution?

**Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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