What is most valuable?
The ability to quickly connect to all of our datasources, whether its a Oracle or MySQL database, and excel sheet of a csv file and produce a rich interactive visualisation that can then be shared amongst everyone on site is fantastic. The ease of the interface makes it a joy to use.
How has it helped my organization?
Previously all reporting was very static. Each report would answer one specific question and if someone needed more information they would typically have to ask for another report to be made. Tableau allows us to create interactive reports with filtering, parameters and drill downs allowing the viewers to investigate their own data and find their own answers without having to go through a reporting team.
What needs improvement?
It would like to see autosaving, embedded fonts and other options to improve the ease of dashboard layout.
For how long have I used the solution?
I first started using Tableau in June 2011
What was my experience with deployment of the solution?
None, the install seemed very straight forward and we successfully rolled out Tableau Server to all the users on site.
What do I think about the stability of the solution?
What do I think about the scalability of the solution?
How are customer service and technical support?
Customer Service: Superb on the very few occasions I have had to make use of it. I have had a timely response and my issues have been fixed.Technical Support: Again, I haven't had the need to use this very often but when I did it was excellent. The support forums and technical documentation is second to none.
Which solution did I use previously and why did I switch?
We used a combination of custom webpages written in perl and the Jaspersoft reporting webapp.
How was the initial setup?
After getting the requirements for Tableau server the actual set-up and deployment seemed to go very smoothly.
What about the implementation team?
We used The Information Lab to assist with some of the initial set-up. They were excellent and would recommend them to anyone.
What's my experience with pricing, setup cost, and licensing?
Unknown as I am a power user and not a site admin nor involved in anything to do with license costs.
Which other solutions did I evaluate?
We were introduced to Tableau by a collaborator and went on their recommendation as they had already looked at other vendors.
What other advice do I have?
Download the free demo, connect to some data and play with it. See for yourself how easy and quick it is to produce something that previously took you days to to. Look on public.tableausoftware.com to see what other people have made it with.