It provides access to many kinds of data sources. For example: big data/SAP BW.
The second-most valuable feature is the wonderful usage experience. You cannot find this on any other vendor’s solution such as Microsoft or SAP. Even though Qlik’s QlikView is similar.
Improvements to My Organization
We use it for a very complex dashboard design showing our raw material trend analysis. Even though there is huge amount of data and information in these dashboards, Tableau easily provides high-quality UI presentations, along with quick response and design times.
Room for Improvement
Its server lacks traditional BI solution capabilities such as job scheduling, HA and etc. If you want to roll out it as an enterprise-wide application, you must consider many usage scenarios and operation-level items. Tableau has a robust design UI and presentation layer, but lacks many of the capabilities of an enterprise BI solution. We have been using the SAP BO BI solution for many years. We feel Tableau Server still has a long way to go.
Use of Solution
I have used this solution for nearly one year.
I have had poor experiences using its mobile app when I demo some dashboards to high-level executives. Sometimes, it does not respond with results very quickly. But, the web UI is OK. I don’t know why there is a discrepancy.
Customer Service and Technical Support
Technical support has been good so far.
We have used SAP BO BI for many years. We liked the WebI /BO dashboard. We also evaluated Microsoft PowerBI and QlikView. Finally, our IT and project team chose Tableau because its UI/user experience is the best.
Its initial setup is simple, but server installation took some time to finish. We use Desktop and Server on our Windows platforms.
We have a local partner to support us. But, we also try each product by ourselves. A vendor partner provides some technical support or Q&A.
ROI has been good so far.
They must understand their real business goal and user’s needs or behavior for using the dashboard design. That impacts your tool’s usage and design approach. Try using Tableau Desktop anyway. Pay more attention to the Tableau community’s sharing or other experts’ design sharing on the website. It will give you many ideas or best design practices and reference.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Jul 06 2016