Trustwave DbProtect Review

Provides automation functionality and ease of use.


What is most valuable?

Its automation functionality and ease of use.

How has it helped my organization?

An everyday staff member in the IT unit can use this service without having to be an expert in DB management.

What needs improvement?

Its improvement levels are not technically related, but rather marketing related.

They need a better study of the needs of other markets with respect to DbProtect. They can't just hope that a DbProtect suite made for US markets will also fit into an African market. The market indices are not always the same.

For how long have I used the solution?

I used it for two years, before termination of service with the same firm.

What do I think about the stability of the solution?

Regarding stability, I would give it a rating of 3.5/5.

What do I think about the scalability of the solution?

We almost never had scalability issues.

How is customer service and technical support?

I would give technical support a rating of 3/5.

Which solutions did we use previously?

We did not have a previous solution.

How was the initial setup?

The setup was straightforward. In some stages, it was difficult to continue, but generally it was straightforward.

Which other solutions did I evaluate?

Our evaluation was based on the service attached to the package and customer reviews.

What other advice do I have?

Make sure the service will meet your tailored needs and your organizational expectations.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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