WatchGuard Firebox Review

Makes it easy to block websites from getting in and to prevent users from going where they shouldn't

What is our primary use case?

We use it to prevent any unnecessary stuff from getting into our network. It's for the usual security features. We do utilize the VPN and there are quite a few people on the VPN right now.

How has it helped my organization?

It gives our business layered security. Attack vectors it secures for us include denial of service attacks, people spoofing our network, as well as preventing malware from getting in — the typical attack vectors. We're satisfied with it overall.

Also, there was a phishing scheme going around a while back. WatchGuard caught it and we were able to mitigate it. That was very good. It keeps us from not having to worry about our network being under attack. It keeps us secure.

It saves us on the order of three hours a month. The solution just works.

What is most valuable?

  • The set up of the VPN is pretty straightforward. Being able to build VPNs on the fly for certain users, if need be, is also valuable.
  • The traffic monitoring is very nice.
  • I also like the ease of blocking certain websites from getting in or users from getting to stuff they don't need to be at.

We're satisfied with the performance, as well as its reporting and management features.

What needs improvement?

The usability could be better, but it is definitely manageable. If we have to go to a backup internet connection, that could be a little bit easier. Other than that, I really don't have any complaints about it.

For how long have I used the solution?

I've been using WatchGuard for three years. That's how long I have been with the company. The company has been using it upwards of 10 years, I believe.

What do I think about the stability of the solution?

It's very stable.

What do I think about the scalability of the solution?

It's scalable. We are probably going to be doing another area for some of the outer branches and the WatchGuards will be part of that. I can't say how soon it's going to happen, but there have been discussions about it.

How are customer service and technical support?

I have no complaints about WatchGuard's technical support. If you have a question, they answer it.

Which solution did I use previously and why did I switch?

As far as I know, WatchGuard is the only one that our company has used. We like the product enough. We're buying another appliance because our support ran out on one of our boxes. We're continuing to buy WatchGuard stuff because it does what we need it to do, it's priced reasonably well, and we like the support and usability.

How was the initial setup?

We have deployed this product to distributed locations. We have a couple of branch offices and we've set them up in all of our locations. We set it up, we configure it to our network settings, we put in all of the information we need, and we go from there. We usually take a configuration from an existing and apply it. It's straightforward. The documentation goes step-by-step on how to set it up. The last time I did one it took about an hour.

In terms of maintenance of WatchGuard there are three people in our department. Whoever sees a problem or hears about an issue takes care of it. Two of us are system analysts and the third is our director of information technology.

What was our ROI?

It keeps our network secure and that's a good enough return for me.

What's my experience with pricing, setup cost, and licensing?

I feel that the pricing is fair for all of the security you get. That's one of the reasons we went with, and continue to go with, WatchGuard.

What other advice do I have?

Go ahead and implement it and don't think twice about it.

We're not using the cloud visibility feature at this time. Maybe we will in the future.

There are 75 users of our environment, in total. They range from mechanics to accountants to our COO and CEO. Everybody in the organization uses it.

Which deployment model are you using for this solution?

**Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
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