Arctic Wolf AWN CyberSOC Alternatives and Competitors

Read reviews of Arctic Wolf AWN CyberSOC alternatives and competitors

Real User
CISO at a hospitality company with 1,001-5,000 employees
Aug 06 2020

What is most valuable?

The most valuable part of the service is that they are 100 percent taking care of all first-line alerts. With eyes on glass, fingers on keyboard, they're doing the work… more»

How has it helped my organization?

We didn't have a security team before. If I were to say the service had improved our organization, it might lead you to think we were doing security a certain way before… more»

What needs improvement?

The updated UI is actually pretty bad. Regarding the intuitiveness, it is fairly easy to use, but the responsiveness, on a scale of one to 10, is a one. It's really poor… more»

What's my experience with pricing, setup cost, and licensing?

You get what you pay for.

Which solution did I use previously and why did I switch?

Prior to CRITICALSTART, we were a customer of Arctic Wolf. It's really not even fair to compare the two companies, because Arctic Wolf was not a 24/7 SOC operation, even… more»

What other advice do I have?

In terms of advice, I don't feel that implementing this service is any different than implementing any other system into your environment. A lot relies on your project… more»

Which other solutions did I evaluate?

Compared to the competitors that we looked at, CRITICALSTART had a longer history, even though they were a young company. I liked that they were not using proprietary… more»