Avaya Call Center Reviews

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David Hammel
Real User
Owner with 11-50 employees
May 12 2019

What is most valuable?

It's scalable, it's fast, and it is very robust. Other vendors perhaps offer cheaper solutions, with fewer options or maybe not as robust or scalable. The Avaya Contact Center software is used in some… more»

How has it helped my organization?

Avaya offers some of the most widely used (and therefore tested and improved) contact center solutions available. It helps our business to grow by offering the best available customer experience. We… more»

What needs improvement?

Avaya Contact Center solutions might not be the cheapest solution available (but you certainly get what you pay for). Because it is one of the more mature solutions around, configuration and design… more»

What's my experience with pricing, setup cost, and licensing?

My advice is to get in touch with a recommended business partner (with at least Gold status).

If you previously used a different solution, which one did you use and why did you switch?

Prior to this solution, we used Siemens (now Unify).

Which other solutions did I evaluate?

We are a reseller of Alcatel, NEC, and Unify products. We are familiar with these solutions and ultimately chose Avaya CC Elite.

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Avaya Call Center Questions

What is Avaya Call Center?

Intelligent Contact Routing Makes the Perfect Match Between Agents and Customers

  • Deliver a unified and highly personalized customer experience that builds your brand and fosters long-term loyalty. Avaya Aura Call Center Elite helps to ensure the right resources are readily available to your customers.
  • Enable your business to handle all types of customer interactions more efficiently. With intelligent routing and resource selection features, you can determine if customers should be served by the least busy agent, the first available agent, or the agent with skills that best match your customer’s needs.
  • Serve your customers and prospects through their preferred contact channel. With a single pool of agents, regardless of location, you are equipped to deliver the right customer experience every time.
  • Review our infographic to see how Customer Experience IS the Battleground now—and why it’s imperative to keep pace with your customers’ expectations.
Avaya Call Center customers

RSA Medical, MOBITECHS, Capita IT Services, Pan Pacific Hotels Group, Maccabi Healthcare Services, SR Technics, Hampshire County Council, Severn Trent Water, SMECO, nTelos

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