Avaya IX Contact Center Overview

What is Avaya IX Contact Center?

Intelligent Contact Routing Makes the Perfect Match Between Agents and Customers

  • Deliver a unified and highly personalized customer experience that builds your brand and fosters long-term loyalty. Avaya Aura Call Center Elite helps to ensure the right resources are readily available to your customers.
  • Enable your business to handle all types of customer interactions more efficiently. With intelligent routing and resource selection features, you can determine if customers should be served by the least busy agent, the first available agent, or the agent with skills that best match your customer’s needs.
  • Serve your customers and prospects through their preferred contact channel. With a single pool of agents, regardless of location, you are equipped to deliver the right customer experience every time.
  • Review our infographic to see how Customer Experience IS the Battleground now—and why it’s imperative to keep pace with your customers’ expectations.

Avaya IX Contact Center is also known as Avaya Call Center, Avaya Intelligent Xperiences Contact Center .

Avaya IX Contact Center Customers

RSA Medical, MOBITECHS, Capita IT Services, Pan Pacific Hotels Group, Maccabi Healthcare Services, SR Technics, Hampshire County Council, Severn Trent Water, SMECO, nTelos

Avaya IX Contact Center Video

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Owner at TSV-Groep BV
Real User
Offers scalability that will grow with the needs of our business

What is our primary use case?

We are an Avaya Business Partner and also use Avaya extensively ourselves. Our company UC and Contact Center is running on Avaya. Since we do not sell Avaya exclusively (our portfolio also includes Alcatel, NEC, and Unify), we do this by our own choice and with good reason.

Pros and Cons

  • "It's scalable, it's fast, and it is very robust."
  • "Its scalability means that it is not a simple 'install and forget' setup."