BMC Helix ITSM Valuable Features

In8392cOn
Consultant / Project Manager at a tech consulting company with 5,001-10,000 employees
It was a full-featured product. Based on my experience where I was responsible for Remedy, and for a later project where I worked on a very sophisticated implementation of BMC Remedy, it is full-featured and could do almost anything that you can think of in the ITIL portfolio. View full review »
Rakesh Jajper
BMC Remedy ITSM Admin/Developer at a retailer with 10,001+ employees
Overall, the product is valuable, but we use Incident and SRM the most. We really liked the Smart Reporting tool and also the new mobile apps as add-ons. View full review »
Shaun Smit
Remedy Developer at a tech vendor with 1,001-5,000 employees
MyIT is simple to use and its mobility is a big plus for our on the go users. View full review »
Find out what your peers are saying about BMC, ServiceNow, Atlassian and others in IT Service Management (ITSM). Updated: October 2019.
372,185 professionals have used our research since 2012.
Bradley Murphy
Senior Developer Technical Lead at a tech vendor with 1,001-5,000 employees
MyIT application for logging and following up of requests. It is much more functional than the old SRM request application. View full review »
reviewer790833
Information Security Specialist at a financial services firm with 501-1,000 employees
Incident Management is easily the most commonly used module that we have. It is helpful knowing the ins and outs of ITIL. Smart IT and the phone app are easily the most valuable features in reporting and tracking ongoing issues. View full review »
Shayne Froelich
Programmer/Analyst at a insurance company with 1,001-5,000 employees
Currently, the Service Catalog has the most value to it. Mainly, because we are able to offer IT functionality to non-IT people. This also helps to cut down calls and emails to the Service Desk by routing things automatically via the catalog. View full review »
Jim Coryat
Senior Software Engineer at a manufacturing company with 10,001+ employees
The service desk (incident management) function is the lion's portion of use and value. It has been instrumental in aligning our service desk with the ITIL fundamentals and continuously improving the operating metrics of that area. View full review »
reviewer791670
IT Service Management Team Leader at mStart
* Service request management: Ease and speed of creating new requests. * Ease of integration: There are plenty of integration options, e.g., web services, email, RESTful API, and even an ETL tool, Pentaho, which helps a lot. View full review »
Arjun Rammohan Nagabandla,ICP,ITILĀ®
BMC Remedy Technical Specialist at a tech services company with 201-500 employees
* Change management and impact analysis * Central management of Prod Cats and Op Cats View full review »
Crystal Crenshaw
Service Management Senior Systems Analyst at a financial services firm with 1,001-5,000 employees
Service Request Management was the first big win for our company. We are currently implementing Change Management and look forward to seeing more benefits. View full review »
Siva Sankara Prasad Kaza
IT Software Engineer at a manufacturing company with 10,001+ employees
The versatility and customizability of the product is what I like most. It provides a strong customization platform in the AR System. View full review »
Rocky Aceves
Sr. Programmer/Analyst at a government with 10,001+ employees
* Smart IT is a great help to the help desk. It allows them to quickly add INC tickets. * Smart Reporting makes it easy to create/publish views for tables, so our customers can easily create their own reports. View full review »
ictspeci791214
ICT Specialist with 10,001+ employees
From a business point of view, it is important to have a tool that is scalable and has the possibility to modify reports of different indicators. This functionality has improved significantly. View full review »
Pedro Cardoso R.
SR. ITSM/BSM Consultant (Remedy) at a consultancy with 11-50 employees
The mobile features are the best part of the new version. It is easy to be notified and update your work from a mobile, which is great. Also, the option to review reports and dashboards from the mobile. View full review »
Find out what your peers are saying about BMC, ServiceNow, Atlassian and others in IT Service Management (ITSM). Updated: October 2019.
372,185 professionals have used our research since 2012.
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