BMC Helix ITSM Review

The ability to utilise CMDB information is the most valuable feature for us as it helps us to see interlinkages between CIs.

It has improved our issue resolution and change management process.

Desktop client should be an option for heavy users.

We had no issues during the deployment.

We've not experienced any stability issues.

We've had no problem scaling it to our needs.

I've not had to contact technical support.

The initial set-up was straightforward.

We performed the implementation in-house.

Have your business requirements confirmed prior to selecting a vendor.