BMC Helix ITSM Review

We have the ability to utilise CMDB information. Desktop client should be an option for heavy users.


Valuable Features

The ability to utilise CMDB information is the most valuable feature for us as it helps us to see interlinkages between CIs.

Improvements to My Organization

It has improved our issue resolution and change management process.

Room for Improvement

Desktop client should be an option for heavy users.

Deployment Issues

We had no issues during the deployment.

Stability Issues

We've not experienced any stability issues.

Scalability Issues

We've had no problem scaling it to our needs.

Customer Service and Technical Support

I've not had to contact technical support.

Initial Setup

The initial set-up was straightforward.

Implementation Team

We performed the implementation in-house.

Other Advice

Have your business requirements confirmed prior to selecting a vendor.

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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