BMC Helix ITSM Review

It was simple to navigate and search for articles.​


Valuable Features:

I like the automation abilities of Remedy, specifically the ability to have templates that also auto-create tasks to be resolved by different teams.

Improvements to My Organization:

My current organization does not use Remedy, but my last company moved their knowledge base to Remedy and it was simple to navigate and search for articles.

Room for Improvement:

While Remedy is an excellent ticketing system, the knowledge base module needs to be optimized for MITS companies to organize documentation for multiple client organizations.

Deployment Issues:

We had no issues deploying it.

Stability Issues:

There have been no issues with its stability.

Scalability Issues:

We were able to scale it for our needs without any issues.

Cost and Licensing Advice:

I have no experience on implementing Remedy, but companies who offer RaaS (Remedy as a Service) are able to split the cost of running a ticketing system and aid you in developing it for your organization.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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