CA Identity Manager (CA IAM) Reviews

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Pete-Williams
Real User
Senior Software Engineer at a retailer with 10,001+ employees
Jan 08 2018

What is most valuable?

As a company, the most valuable feature that we have is our almost real-time feed from our HR systems into CA Identity Manager, which then feeds down to all of our directories or applications that an employee could potentially need to… more»

How has it helped my organization?

The multitude of end-points that we can connect to, whether it is an out-of-the-box connector or through a JNDI or a JDBC connection. We can connect to just about every application that we so far have tried to connect to with relative ease.

What needs improvement?

One of the biggest features that we are looking at is more cloud-based options. Right now, there is a connector to Office 365. While it is okay for smaller companies like us, as a 300K plus operation, it is not really quite where it needs… more»

If you previously used a different solution, which one did you use and why did you switch?

We made the switch from Novell almost four years ago. That was based out of need because it was getting too expensive and the product's supportability wasn't quite there. Overall, we were ready to move on to a different vendor. The reason… more»

What other advice do I have?

It is good, but I think there is still some room for improvement. That comes along the lines of: * More cloud integration, which hopefully will be coming soon. * Since we're on an older version, it is hard to really evaluate what's the new… more»
Real User
Solution Architect with 1-10 employees
Jul 18 2018

What is most valuable?

Ease of use for the configuration of provisioning accounts through an account template concept for an OOTB connector. It does not requires an extensive programming or development background. The screen of the admin tool creates an account… more»

What needs improvement?

The product has a lot of need for improvement. Our issues are being raised back to the vendor as enhancements.

What's my experience with pricing, setup cost, and licensing?

The connector is free, and bundled with the product.

If you previously used a different solution, which one did you use and why did you switch?

We did previously use a different solution, and we switched for several reasons.

What other advice do I have?

The product is considered good, in the top five. Looking at the product features carefully if your organization has complex provisioning requirements and business processes to find gaps. Finally, always search for the best implementation… more»
Find out what your peers are saying about CA (A Broadcom Company), SailPoint, ForgeRock and others in Identity Management (IM). Updated: October 2019.
370,827 professionals have used our research since 2012.
Consultant
Consultant at Deloitte
Dec 13 2017

What is most valuable?

User access control.

How has it helped my organization?

* Streamlines user access * Consolidates applications * Access in one place

What needs improvement?

Customer reporting. One of the big things we had asked for is for the Identity tool to actually do more kinds of reporting for audit purposes. It doesn't really track any of the metrics that are… more»

If you previously used a different solution, which one did you use and why did you switch?

The client is using different solutions for different things. So they have instances of a number of different tools that have the same functionalities as CA, but for different items. So yes, they did… more»

What other advice do I have?

It's early but so far I give it a seven out of 10. Most of the issues we've had with it are coming from business complexity rather than the product itself. The support's been good from CA. In terms of… more»

Which other solutions did I evaluate?

I was not there when they made this selection. I'm sure they evaluated the normal ones, SailPoint, CA, Oracle.
Real User
Lead Solution Advisor at a financial services firm with 10,001+ employees
Jan 10 2018

What is most valuable?

Policy Xpress.

How has it helped my organization?

The solution in which we have brought in CA Identity Manager, it is like combining multiple HR sources. It helps reduce thousands of hours of work.

What needs improvement?

It needs to be connected to major HR systems. That is a major thing. And if they can connect it to GRC systems, that's good to have in an identity product.

What other advice do I have?

When we are choosing a vendor we will go for whether they have the capability to connect to the target system. The basic feature would be connectivity. If the product doesn't have the capability to connect to that system, we will need to do something else to get or push this information to that… more»
Real User
Developer at a tech vendor with 1,001-5,000 employees
Dec 11 2017

What is most valuable?

It has good endpoint support and endpoint connectivity to different versioning endpoints.

How has it helped my organization?

It has been good to keep zero day. We have almost zero day provisioning, where the user shows up on the first day of work and he has the necessary access, birthright roles, and such. Therefore, there has been good, internal performance improvement and user experience.

What needs improvement?

Identity Manager has a lack of entitlement support, unlike other products that I have worked with. Other products have a focus on the entitlement that a user has, where you can pick and choose access as an entitlement, and add it to the user or remove from the user. With CA it is all role-based, that is kind of a sticking point with me, so we have to work around that.
Real User
Senior Manager at a tech services company with 501-1,000 employees
Sep 24 2019

What is most valuable?

Word mining and risk campaigns are the most valuable features of this solution.

What needs improvement?

I would like to have differential campaigns. In the next release, there should be the provisioning of your certifications. When you remove access or grant extra access to someone, it would be good to have direct provisioning to different sources.

What other advice do I have?

My advice to someone implementing this solution is to take a few days to plan with professional services for the setup. I would rate it between a six and seven out of ten. Not a ten because of the complex setup and because we had some issues applying some patches.
Rahul KS
Real User
Technologist at a healthcare company with 10,001+ employees
Dec 31 2017

What do you think of CA Identity Manager (CA IAM)?

How has it helped my organization?

It has improved our user management. It is definitely streamlined.

What is most valuable?

Writing policies and provisioning are easy.

What needs improvement?

Policy writing and provisioning are easy, but should be improved. Provisioning has a dependency on Windows.

For how long have I used the solution?

Three to five years.

What do I think about the stability of the solution?

No, we have not.

What do I think about the scalability of the solution?

No, we have not.

How is customer service and technical support?

 I would say they are good, but there is always room to improve.

Which solutions did we use previously?

Yes, custom codes. It was not as reliable as CA Identity Manager.

How was the initial setup?

It was complex with…
MauricioValencia
Real User
Product Manager at Suramericana
Dec 05 2017

What do you think of CA Identity Manager (CA IAM)?

What is our primary use case?

This product is the main application for governance to identity and coordinate the application for a business process, improve the compliance certification, and have better risk management.

What is most valuable?

Governance Identity

How has it helped my organization?

This product has helped us to have better rules for the application and grow the business process. We can then implement these rules in the product to have automated contracts. 

What needs improvement?

We would like to see integration with analytics. Also, for them to be more efficient regarding discovering and implementing new rules.

For how long have I used the solution?

Still implementing.

How is customer service and technical support?

It is too soon to rate them as we are…

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User Assessments By Topic About CA Identity Manager (CA IAM)

Find out what your peers are saying about CA (A Broadcom Company), SailPoint, ForgeRock and others in Identity Management (IM). Updated: October 2019.
370,827 professionals have used our research since 2012.

CA Identity Manager (CA IAM) Questions

What is CA Identity Manager (CA IAM)?

The CA Identity Suite provides comprehensive identity management and governance capabilities with a simple, intuitive user experience. This can dramatically simplify processes such as user access requests and access certifications, resulting in improved productivity and user satisfaction. The CA Identity Suite provides organizations with deep functionality, high scalability, and most importantly, and an outstanding user experience.

Also known as
CA Identity Minder
CA Identity Manager (CA IAM) customers
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