ConnectWise Control Valuable Features

Cobus Burgers
Managing Director at NETCB
The solution's ease of use is one of its most valuable aspects. It's very quick to establish a remote session with the client, unlike a similar solution called Bomgar, which was a little bit more problematic in terms of that. With ConnectWise, it is an almost instantaneous connection. I can be on the phone with a client and they will say, "I'm having a problem." I can immediately say, "Okay, you're not registered on our system." A minute later, with ConnectWise, the client will be registered and I can remotely provide assistance to that client. What we like about ConnectWise Control is that you can brand it as if it is a service provided by your company, and not by some other organization. You can replace all the branding components so that the product that faces the client only represents your organization. View full review »
Manger of IT Operations at a tech services company with 1-10 employees
There are a lot of good features in this product but there are two of them that I like the best. One feature is being able to remote-run commands through the client and not having to connect directly to the machine. You can bring up a command prompt remotely and execute commands without having to disturb the user. Another feature that's really handy is all of the data it brings back after we push the client out with Intune. When it returns, it brings back a lot of useful data that we utilize while troubleshooting. After you figured out the interface, using it is pretty straight forward. It is much better once the initial learning curve is over. View full review »
Ali Hamidi
CTO at Hanatech
The remote management piece is the most valuable aspect of the solution for us due to the fact that we can support our clients after hours. The backup is crucial for our customers. It's a great feature. In general, it has awesome features. It's more than what we actually need, however, it's a great tool. We have had different RMM systems, like AVG and SolarWinds and we find that ConnectWise is the best. View full review »
Learn what your peers think about ConnectWise Control. Get advice and tips from experienced pros sharing their opinions. Updated: January 2021.
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