HEAT Service Management Competitors and Alternatives

What do you think of ServiceNow?

Primary Use Case Used for the entire company (400K), like HR, service desk and other functions. • Improvements to My Organization Easy to implement and consolidate different platforms and users with useful functionalities. • Valuable Features It has an excellent capability to integrate different access points. It is very user-friendly, too.  • Room for Improvement It has a higher cost compared to local/regional solutions.  • Use of Solution Trial/evaluations only. • Pricing, Setup Cost and Licensing Local solutions have lower costs. • Other Advice I would recommend ServiceNow.

What do you think of Zendesk?

Valuable Features Some of the valuable features are its agility, simplicity, and that it is a user-friendly product. • Improvements to My Organization It helps us save costs, time, and energy. It improves the relationship with my customers. • Room for Improvement There are various aspects of this product that need improvement such as its flexibility, price, and installation. • Use of Solution I have used this solution for around three months. • Deployment Issues We did encounter some deployment issues due to the complexity of the parameters. • Stability Issues There were no stability issues. • Scalability Issues At the very beginning, we had some scalability issues. • Customer Service and Technical Support Customer Service: I would give the customer...