HEAT Service Management Competitors and Alternatives
The top HEAT Service Management competitors are
Read reviews of HEAT Service Management competitors and alternatives
CA Technologies
Nov 06 2017
What is most valuable?
The most important part is the user experience. CA Service Desk Manager provides a great and helpful experience. It's a tool with constant updates and always thinking about and looking out for the user. It's a powerful tool that is able to do... more»How has it helped my organization?
I've been implementing the solution for more than a decade, in different companies of different sizes and in different industries. It's adaptability is incredible; you can codify and change almost everything. Therefore, the solution is... more»What needs improvement?
The solution could include in your own license other products to help your own customers embrace more disciplines to their needs. With a small licensing of these products, it's possible to present all the power of the power of suite.
Spiceworks
Aug 15 2016
What do you think of Spiceworks?
Valuable Features Network Helpdesk • Improvements to My Organization Tracking common issues has been improved. • Room for Improvement I don't really use anything besides the free stuff so I can't say. It does, however, require help-desk and minor server/firewall config XP experience to set up. • Use of Solution I've used it for two years. • Deployment Issues There have been no issues with the deployment. • Stability Issues There have been no issues with its stability. • Scalability Issues There have been no issues scaling it. • Customer Service and Technical Support Customer Service: I've never had to contact them. Technical Support: I've never had to contact them. • Initial Setup It's straightforward, anybody with help-desk and minor...
ServiceNow
Real User
Business Intelligence Analyst & Developer at a engineering company with 1,001-5,000 employees
Nov 21 2016
What is most valuable?
ServiceNow gives you the opportunity to customize your portal according to your needs using the most recent frameworks such as bootstrap, AngularJS, jQuery, etc., or to simply code HTML tags or JavaScript. It contains some internal... more»How has it helped my organization?
* Optimisation of service delivery across the supply chain. * Better reliability and quality of service. * Improved customer satisfaction and relationships. * Our IT homepage improved how we order products internally, making it smooth.What needs improvement?
The Project Management with Resource Management feature is an area with room for improvement. The timecard are not being considered when a resource is working on two projects and contains vacations or out of office days. The reports should be... more»
Zendesk
Real User
Customer Support/Retail Division at a Consumer Goods with 501-1,000 employees
Feb 28 2017
What is most valuable?
In Views there are lists of all unsolved tickets, recently updated tickets, pending tickets, etc. It makes it very easy for me to keep track of all the tickets.How has it helped my organization?
I am already a very organized person but the product really does everything for you. The way it’s set up makes it very easy for agents, end-users, and administrators to use.What needs improvement?
It would be good to be able to edit. Unfortunately, Zendesk believes that the integrity of a ticket and its comments are important. That when either party reads comments on tickets, they should be able to trust the content is unaltered form... more»
Freshworks
Aug 24 2017
What do you think of Freshdesk?
Valuable Features The most valuable features for us are the email and social media ticketing functions. Both emails and social media conversations can automatically be turned into tickets. • Improvements to My Organization We're able to respond to customer inquiries much faster and with better information. • Room for Improvement It's a heavy app with lots of APIs, third-party integrations, etc. They should make it lighter. • Use of Solution I have been using it for 10 months. • Deployment Issues No issues with deployment as of now. • Stability Issues No issues with stability as of now. • Scalability Issues No issues with scalability as of now. • Customer Service and Technical Support Customer Service: 8/10 Technical Support: 8/10 • Previous...
Micro Focus
Nov 03 2016
What is most valuable?
The user experience is the most valuable element of Service Anywhere - it's modern and intuitive out of the box, and it looks and feels like the websites our users are used to and expect from a modern website. Our users love to use the self... more»How has it helped my organization?
Our users have traditionally been slow to adopt new systems, and in the past have not raised requests in our previous ITSM systems. When we launched Service Anywhere to our staff we found they instantly adopted it, and the number of requests... more»What needs improvement?
Nothing major, particularly now LDAP integration is available built in. The rapid release cycle has meant most of the features we've been looking to see added have appeared since, and continue to do so.BUYER'S GUIDE
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