HEAT Service Management Competitors and Alternatives

The top HEAT Service Management competitors are

ServiceNow
Zendesk

Read reviews of HEAT Service Management competitors and alternatives

ServiceNow

Koustuve Pande

Global Command Center Analyst at AstraZeneca

Mar 22 2017

What is most valuable?

Reporting Incident Configuration Visual Task Boards Scheduling Evanios Operations Easy integration Customized Dashboard as per user requirement

How has it helped my organization?

Scheduling reports has decreased manual effort. Integration is possible with almost all monitoring tools and auto-ticketing functions properly.

What needs improvement?

A duplicate ticket option should be enabled - this feature can help to take the same information from a close incident thus decreasing manual time.

Which other solutions did I evaluate?

In my previous organisation we used LanDesk which used to have less options. Hence switched to ServiceNow.

5 comments

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Zendesk

Vincent Guibert

Consultant en organisation & chargé de mission à l'international at a consultancy

Jun 22 2017

What do you think of Zendesk?

Valuable Features: Its agility and simplicity are the most valuable features. This tool is very user-friendly. • Improvements to My Organization: It saves the costs, time and energy. It improves the relationship with my customers. • Room for Improvement: It needs to improve in terms of its flexibility, price, and installation. • Use of Solution: I have used this solution for three months. • Stability Issues: There were no stability issues. • Scalability Issues: At the very beginning, we had some scalability issues. • Customer Service and Technical Support: I would give the technical support a 9/10 rating. • Previous Solutions: Previously, we were using another solution and I switched over for the price. • Initial Setup: The setup was complex...

1 comment

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