IBM Cloud Identity Service Reviews

Baba Sally

Head of Advisory at a tech company with 501-1,000 employees

Mar 29 2020

All of its features are valuable but the support needs improvement

What do you think of IBM Cloud Identity Service?

What is most valuable?

It is multiple identity and access management, so all of the applications are valuable. It's also part of the automated process.

What needs improvement?

The support needs improvement.

For how long have I used the solution?

I have been using IBM Cloud Identity Service for the last five years.

What do I think about the stability of the solution?

It is stable.

What do I think about the scalability of the solution?

It is scalable. We have 5,000 users using this solution.

How are customer service and technical support?

Their technical support needs to have better responses.

How was the initial setup?

The initial setup is complex, it's not straightforward. It takes months because it's not straightforward. There is a lot of customization…

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What is IBM Cloud Identity Service?

Whether your applications are custom, your business processes complex, or you're looking for world-class professional services and project management to coordinate each step of your project, IBM Cloud Identity Service is uniquely suited to serve organizations with out-of-the box challenges.

IBM Cloud Identity Service can be designed to help with the full lifecycle of implementation and operations, including discovery, planning, project management, integration engineering and more – expertly delivered by IBM's global staff of identity professionals.

IBM Cloud Identity Service customers

Baxter Healthcare,