One Identity Manager ROI

Our ROI is very, very large. We eliminated ongoing SOX violations and associated fines. Additionally, and without including the above, we were able to see savings in IT costs greater than the cost of our implementation within one year. A significant portion of this came from moving our most common help desk requests into self-service. The example I would give as the largest of these is Baan. Traditionally, a ticket was submitted, then tier 1 moved it to the Baan team who was responsible for both access and troubleshooting. Baan was significantly understaffed and the turnaround was slow. When they did address the ticket it would require calling managers and attempting to figure out what access they actually needed. Turn around was 2 to 3 weeks PER REQUEST. By defining roles with the business (a huge task in itself), creating self-service requestable items, creating approval flows, and automatically producing formatted tickets to Baan (direct connection to add access was not available to us) we were able to reduce the turn-around time to less than a day. Freeing up resources to do more important work. Finally, we were able to change the perception of IT nearly company-wide. While this has no dollar amount attached this is probably the most significant return we experienced. View full review »

We are seeing return on investment although I can't quantify it. If we just think about the reduction in the onboarding time which is impacting other teams, that is an area of ROI. And especially with the Service Desk, there has already been a benefit and a return of investment in terms of resources. View full review »

This solution has helped to increase employee productivity when it comes to provisioning users in our systems. This solution has been really effective with our retail workers. It wouldn't be possible to onboard and manage our 40,000 store employees without it. The management of the solution is pretty automated. View full review »

The managers are satisfied when things are automated, when people are coming in or going out, because they don't have to do the work. They just contact HR and it's automated from there. People know that it's one place where you can do everything: make the request, the attestation side, and compliance is also automated and in one place. That's what people want. View full review »

It has helped to reduce customer costs. For the customers that I have worked with, this solution has helped increase employee productivity when it comes to provisioning users. For example, if someone joins the company, then someone else will need to realize a member has joined the company. They need to create a ticket or call someone they know within the Active Directory team. This usually takes at least three to four weeks before they are able to make someone work efficiently. With One Identity Manager, within a few months, you can reduce four weeks time to a few days or even hours. View full review »

We have improved our security. It has increase employee productivity when it comes to provisioning and controlling access in the system. It previously used to be distributed between a lot of things. Now, we can do them all in a central way. We are now more automated. End users know where to go to access critical business applications. In the past, it was email-based, textile-based, phone calls, and service tickets, so it was hard to know how to get access. View full review »

This solution helped us to reduce help desk calls. Before the implementation, people were calling because they didn't have access to some systems, etc. After the implementation, we implemented the application access metrics - authenticated users may conduct only previously authorized transactions. Now, all our users have access to these applications when they get their digital identity. Thus, there are no more calls to help desk. View full review »

We have reduced about 60% of our help desk calls, especially for onboarding and simple tasks which do One Identity automation. The solution has helped us increase employee productivity when it comes to provisioning users and systems. Now, we have standardization for all countries, where we are in 36 countries, presently. It is very important to be standard in the way you work with the solution. Because we have implemented automation to our tasks, we have probably reduced time from a few days to a few hours. View full review »

On deprovisioning, when somebody leaves the organization, it allows us to better cut access to everything that they had. View full review »

We have seen a little ROI when there was a restructuring reduction in the market for user management teams, but not enough to cover the cost of the project. The focus was on security compliance, not on return on investment. This solution has helped to reduce help desk calls. We are a very big company, so we have implemented thousands of role-based access controls which give rights to the users. Based on their movements, we are removing or assigning access. We also have the entire onboarding process fully automated. We have removed more than 90 percent of all manual requests for accounts. This solution has helped to increase employee productivity when it comes to provisioning users. E.g., We can give users access in under a day. It is now based on how long it takes for HR to perform the action to onboard the employee. View full review »

We're using it to monitor the customer environments, which has helped us increase employee productivity when it comes to provisioning users and systems. It has helped to reduce help desk calls quite a lot, since not we are using the Access Manager which looks into our web services. View full review »

This solution has helped to reduce help desk calls for a lot of customers because of the password reset. People can now reset their own passwords. That is a great benefit for customers. This solution has helped to increase employee productivity when it comes to provisioning users. View full review »

This solution helped us to increase employee productivity when it comes to provisioning users or systems. It is what the solution was designed for. In some cases, it has gone down from days to hours/minutes. To a certain extent, it has helped us reduce help desk calls by five to ten percent. View full review »

Provisioning users and permissions has been automated. The IT shop helps spread the load of permission requests and IT personnel can focus on other things than manually assigning those permissions in various systems. View full review »

The solution has helped us increase employee productivity when it comes to provisioning user interface systems. Our employees get everything that they need the day that they start. View full review »

It has helped to increase employee productivity. View full review »

When many people are coming or leaving the company, the process is optimized. The productivity is higher because the process can be done faster and easier. View full review »

We have seen return on investment. View full review »

It takes some time before we, as consultants, really receive benefits out of it. This applies to the customer, as well. View full review »

It has helped to reduce the paperwork of the help desk. There is a lot less paperwork, which has increased employee productivity, allowing them to be assigned to additional projects. View full review »