One Identity Manager ROI

reviewer1214262
User at a tech services company with 201-500 employees
Our ROI is very, very large. We eliminated ongoing SOX violations and associated fines. Additionally, and without including the above, we were able to see savings in IT costs greater than the cost of our implementation within one year. A significant portion of this came from moving our most common help desk requests into self-service. The example I would give as the largest of these is Baan. Traditionally, a ticket was submitted, then tier 1 moved it to the Baan team who was responsible for both access and troubleshooting. Baan was significantly understaffed and the turnaround was slow. When they did address the ticket it would require calling managers and attempting to figure out what access they actually needed. Turn around was 2 to 3 weeks PER REQUEST. By defining roles with the business (a huge task in itself), creating self-service requestable items, creating approval flows, and automatically producing formatted tickets to Baan (direct connection to add access was not available to us) we were able to reduce the turn-around time to less than a day. Freeing up resources to do more important work. Finally, we were able to change the perception of IT nearly company-wide. While this has no dollar amount attached this is probably the most significant return we experienced. View full review »
Massimiliano Ferrazzi
Senior Manager Global IT Operations at a healthcare company with 10,001+ employees
We are seeing return on investment although I can't quantify it. If we just think about the reduction in the onboarding time which is impacting other teams, that is an area of ROI. And especially with the Service Desk, there has already been a benefit and a return of investment in terms of resources. View full review »
Tobias Stehle
Product Owner at DmTech Gmbh
This solution has helped to increase employee productivity when it comes to provisioning users in our systems. This solution has been really effective with our retail workers. It wouldn't be possible to onboard and manage our 40,000 store employees without it. The management of the solution is pretty automated. View full review »
Find out what your peers are saying about One Identity, SailPoint, Oracle and others in Identity Management (IM). Updated: November 2019.
382,399 professionals have used our research since 2012.
SystemsSe13e
Systems Specialist at a financial services firm with 1,001-5,000 employees
The managers are satisfied when things are automated, when people are coming in or going out, because they don't have to do the work. They just contact HR and it's automated from there. People know that it's one place where you can do everything: make the request, the attestation side, and compliance is also automated and in one place. That's what people want. View full review »
Umit Yilmaz
Owner at UY IAM Consultancy
It has helped to reduce customer costs. For the customers that I have worked with, this solution has helped increase employee productivity when it comes to provisioning users. For example, if someone joins the company, then someone else will need to realize a member has joined the company. They need to create a ticket or call someone they know within the Active Directory team. This usually takes at least three to four weeks before they are able to make someone work efficiently. With One Identity Manager, within a few months, you can reduce four weeks time to a few days or even hours. View full review »
Vp841f
VP at a healthcare company with 10,001+ employees
We have improved our security. It has increase employee productivity when it comes to provisioning and controlling access in the system. It previously used to be distributed between a lot of things. Now, we can do them all in a central way. We are now more automated. End users know where to go to access critical business applications. In the past, it was email-based, textile-based, phone calls, and service tickets, so it was hard to know how to get access. View full review »
Eva Ferk
Identity Manager at University of Maribor
This solution helped us to reduce help desk calls. Before the implementation, people were calling because they didn't have access to some systems, etc. After the implementation, we implemented the application access metrics - authenticated users may conduct only previously authorized transactions. Now, all our users have access to these applications when they get their digital identity. Thus, there are no more calls to help desk. View full review »
Patricia Lara
Supervisor at Hartmann AG
We have reduced about 60% of our help desk calls, especially for onboarding and simple tasks which do One Identity automation. The solution has helped us increase employee productivity when it comes to provisioning users and systems. Now, we have standardization for all countries, where we are in 36 countries, presently. It is very important to be standard in the way you work with the solution. Because we have implemented automation to our tasks, we have probably reduced time from a few days to a few hours. View full review »
ITBusinef7a0
IT Business Process Specialist at a Consumer Goods with 5,001-10,000 employees
On deprovisioning, when somebody leaves the organization, it allows us to better cut access to everything that they had. View full review »
ProductMe39b
Product Manager at a non-tech company with 10,001+ employees
We have seen a little ROI when there was a restructuring reduction in the market for user management teams, but not enough to cover the cost of the project. The focus was on security compliance, not on return on investment. This solution has helped to reduce help desk calls. We are a very big company, so we have implemented thousands of role-based access controls which give rights to the users. Based on their movements, we are removing or assigning access. We also have the entire onboarding process fully automated. We have removed more than 90 percent of all manual requests for accounts. This solution has helped to increase employee productivity when it comes to provisioning users. E.g., We can give users access in under a day. It is now based on how long it takes for HR to perform the action to onboard the employee. View full review »
Miska Siirto
Lead Solution Architect at Tieto Sweden AB
We're using it to monitor the customer environments, which has helped us increase employee productivity when it comes to provisioning users and systems. It has helped to reduce help desk calls quite a lot, since not we are using the Access Manager which looks into our web services. View full review »
Pascal Stockmann
Consultant at igf-logic GmbH
This solution has helped to reduce help desk calls for a lot of customers because of the password reset. People can now reset their own passwords. That is a great benefit for customers. This solution has helped to increase employee productivity when it comes to provisioning users. View full review »
Solutionfcd3
Solution Designer at a pharma/biotech company with 10,001+ employees
This solution helped us to increase employee productivity when it comes to provisioning users or systems. It is what the solution was designed for. In some cases, it has gone down from days to hours/minutes. To a certain extent, it has helped us reduce help desk calls by five to ten percent. View full review »
MrOak
Senior System Administrator at a manufacturing company with 10,001+ employees
Provisioning users and permissions has been automated. The IT shop helps spread the load of permission requests and IT personnel can focus on other things than manually assigning those permissions in various systems. View full review »
Tadej Grebensek
IT Engineer at Gorenje
The solution has helped us increase employee productivity when it comes to provisioning user interface systems. Our employees get everything that they need the day that they start. View full review »
Samuel Paul
Project Owner at Adeo
It has helped to increase employee productivity. View full review »
Michael Botek
CEO at IT Design Software Projects and Consulting
When many people are coming or leaving the company, the process is optimized. The productivity is higher because the process can be done faster and easier. View full review »
LeadTech080f
Lead Technology Manager at a financial services firm with 1,001-5,000 employees
We have seen return on investment. View full review »
Consultac8c1
Consultant at a tech services company with 10,001+ employees
It takes some time before we, as consultants, really receive benefits out of it. This applies to the customer, as well. View full review »
Samo Srebernjak
Head of User Support at Gorenje
It has helped to reduce the paperwork of the help desk. There is a lot less paperwork, which has increased employee productivity, allowing them to be assigned to additional projects. View full review »
Find out what your peers are saying about One Identity, SailPoint, Oracle and others in Identity Management (IM). Updated: November 2019.
382,399 professionals have used our research since 2012.
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