One Identity Manager Review

The solution solves our customers' compliance issues and optimizes their administration


What is our primary use case?

We use it for the identity lifecycle.

How has it helped my organization?

The solution solves our customers' compliance issues and optimizes their administration.

The solution helps to reduce help desk calls in the areas of password resets and misunderstanding requests.

What is most valuable?

It is highly integrated with our clients.

The policy and role management features are good.

The solution is flexible because you can realize the customer needs. Therefore, it is easy to upgrade specialized things. It provides the flexibly, so you can implement customers' use cases.

What needs improvement?

The connectivity to the cloud with the cloud identity need improvement. The whole security story in the area of access management along with the possibility to get access is part of this improvement process. This is the cloud access manager (CAM), and it isn't as it should be, but it's a very good long-term solution.

It is important to get the cloud integrated. One Identity is stalling about this in America, and we need it in Europe.

What do I think about the stability of the solution?

The stability is fine. It works for our use, and the customer is satisfied with it.

What do I think about the scalability of the solution?

The scalability is good. We use it in smaller customer suites, but also in larger ones.

How are customer service and technical support?

With technical support, it is always an issue to get the right person. They do have good technical people in support, but it is sometimes not so easy to get them.

How was the initial setup?

The solution is easy to set up, but it requires customization, which is not easy for identity management.

What was our ROI?

When many people are coming or leaving the company, the process is optimized. The productivity is higher because the process can be done faster and easier.

What other advice do I have?

The solution is used very often in the market. There are a lot of satisfied customers using the product. 

They are a lot of partners who can help you implement it, if you are interested.

We know few other products in this industry. The flexibility, long term plan, and roadmap are very good. Also, its future is looking good.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner.
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