One Identity Manager Review

It helps us save on licenses for applications because we are following the account lifecycle

What is our primary use case?

The primary use case for us is to follow the identity lifecycle, starting from feature improvement up to many accounts along with targeted systems.

How has it helped my organization?

It has improved the way of operations functions. 

It has partly helped with GDPR, especially with HR.

What is most valuable?

The most valuable features of this solution are its handling and that it is easy to maintain and manage the data.

The solution is flexible in connection with the controls. For example, it's easy to implement, easy to handle, and understandable to configure.

The user interface needs improvement.

What needs improvement?

I would like a secondary account approach out-of-the-box, as this would be really useful. Additionally, it would be nice to have more functionality in terms of connecting SAP systems, provisioning user accounts through SAP systems, and provisioning additional attributes. 

What do I think about the stability of the solution?

The stability has improved over time. 

What do I think about the scalability of the solution?

It is easy to scale up. However, obtaining additional resources additional are an issue.

How are customer service and technical support?

We have not been much in touch with their technical support, which is a good sign for the product, since it mostly working.

Which solution did I use previously and why did I switch?

Our previous solution (IBM) was outdated.  

How was the initial setup?

The complexity of the initial setup varies. The Active Directory may be considered less complex then connecting a SAP system.

What about the implementation team?

We have a consultant, who helps us in wrapping up solutions and connecting the current systems to one another.

What was our ROI?

This solution helped us to increase employee productivity when it comes to provisioning users or systems. It is what the solution was designed for. In some cases, it has gone down from days to hours/minutes.

To a certain extent, it has helped us reduce help desk calls by five to ten percent.

What's my experience with pricing, setup cost, and licensing?

It helps us save on licenses for applications because we are following the account lifecycle, as well as account reactivation.

Which other solutions did I evaluate?

We had a shortlist of three vendors: SailPoint IdentityIQ, IBM, and One Identity. We looked at functionalities, what came out-of-the-box with each product, and what needed configuring.

What other advice do I have?

The product is a nine out of ten because 80 to 90 percent of our requirements are out-of-the-box.

Consider the speed of implementation, amount of customization, and the authentications if you are comparing between tools. Operations is also a topic: Is it easy to operate and is there a dedicated operational team? 

We have integrated with SAP because SAP has connected systems.

I like the integrated approach of the privileged account governance features. 

Which version of this solution are you currently using?

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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