What is our primary use case?
We use it to manage all identities within the company. We use it to monitor users when onboarding and offboarding. We also use it for all the related accounts, such as SAP accounts and AD, to give permissions to our employees within these systems.
We do all the privileged management as well within One Identity Manager, which mainly consists of monitoring and control of users, especially who's changing what.
How has it helped my organization?
There are users within SAP, the so-called "firefighters," who need to have a little bit more access to SAP. They are the ones who are allowed to switch down modules, put down the systems, and so on. They require high-privilege access. One Identity helps us to monitor those activities and ensure that we make the changes that are required so the users will have those permissions.
When we have a request from HR for onboarding a new employee, before having One Identity, we had all manual processes. If the user was going to be assigned to a specific application, we needed to contact the responsible person on that team to open multiple tickets, multiple requests. Today, those activities, are completely managed by the Service Desk. That means we have reduced the time it takes for the onboarding process enormously. It used to take two or three weeks to do a full onboarding, but today we can do it in two or three days, providing access to the systems.
The solution has reduced Service Desk calls by 75 to 85 percent. In terms of automation with this system, we now have 94 percent coverage of our users and systems. That means we increase security as well, and not only reduce calls to the Service Desk.
In addition, when it comes to compliance, One Identity is used to cross-reference between the identities and accesses. This has improved the detection time of security events and has helped us with both data protection and compliance. One Identity is a main driver and helper in improving this area.
What is most valuable?
It's the automation. With One Identity you can have multiple accounts and everything is managed in the same system. You don't need to manage different systems at different times. With just one, you can do everything. It saves a lot of time for us and simplifies things.
In terms of the policy and role management features, through the automation that we have within the system, we are able to simplify those processes. The role management is really a great solution because we assign and define roles within the system and then apply them to the identities that we create for our employees.
It is definitely a flexible solution. The connection with multiple systems is what makes it flexible. We can create the accounts flexibly, enabling access to other systems. In addition to Active Directory, it can extend to SAP, to Salesforce, to Office 365, etc.
What needs improvement?
We are currently on an old system, an old version. We're working on upgrading to the latest version. So when it comes to cloud-IT strategy, for example, at the time we implemented this version it was not yet a consideration. We are now starting to develop this area, and One Identity will play a key role in our cloud strategy.
Most of the issues that we are suffering from today will be fixed with the new version.
The more we have integrations with other systems, for creation of user accounts for different applications, the simpler the scalability and the usability of the system will be. That's what will make our lives easier.
I've seen that in the new version we're going to have connectors related to ServiceNow. That's a huge feature that will be important for us because we're using that system. Salesforce integration, more integration with SAP and with the internet of things would be good.
We also have system devices that we could manage as identities, so that would be a feature to add.
For how long have I used the solution?
Three to five years.
What do I think about the stability of the solution?
The system we are using is five years old and we have had no issues at all. It is fully stable.
What do I think about the scalability of the solution?
It's scalable. We grew over the last year. We integrated companies within the group, which included creating more and more users in the system. Scaling is pretty simple. We didn't have to do make major changes to the system itself. It was something that the system could support easily, especially from a functional point of view.
It can scale vertically and horizontally without any problems. With the upgrade, we are scaling up technically, adding more servers, and it's pretty easy as well.
How are customer service and technical support?
We are working with a One Identity partner. This is really important. One of the most important things to do when going with One Identity is to choose a partner wisely. We are currently working with a partner and we're still evaluating that. It needs to be assessed a little bit better and to ensure that they can support us. It has nothing to do with One Identity support itself. The important thing is ensuring that the partner is able to support requests. That's what we are currently assessing and evaluating.
We are working with IPG because our headquarters are based in Germany. We have a history with them. We are currently ensuring that they are capable of providing the support that we require, and especially provide us the agility and flexibility we need.
The partner is important because the implementation of the systems and the configuration of the systems are done by the partner. It is key for One Identity to ensure that the partners can do the work properly.
Which solution did I use previously and why did I switch?
We had nothing before using One Identity.
We implemented One Identity in 2015 with the main goal of controlling SAP access and users, especially the privileged access in SAP and the segregation of duties. That's what we wanted to control. One Identity was the best system at the time, with really exceptional out-of-the-box functionality. It was mainly done, at that time, for SAP. It was a risk and compliance issue that was fixed with One Identity.
What was our ROI?
We are seeing return on investment although I can't quantify it. If we just think about the reduction in the onboarding time which is impacting other teams, that is an area of ROI. And especially with the Service Desk, there has already been a benefit and a return of investment in terms of resources.
What other advice do I have?
The tool is one of the best tools, out-of-the-box. It has great integration, especially for companies using SAP. On the other side, choose the right partner and don't look at only one system, but other systems as well. If a company is looking for a system to control SAP, don't focus on your SAP. Look at one system which is able to manage in general, and with good integrations. One identity is one of those systems.
It is also important to have a defined process. We establish it and then, with the use of the tool, we apply it.
I would rate the solution at nine out of ten. I like the out-of-the-box functionality. You don't need to do specific customizations; you can quickly use the system as it comes. And the solution has flexibility.