Salesforce Commerce Cloud Overview

Salesforce Commerce Cloud is the #2 ranked solution in our list of top eCommerce Platforms. It is most often compared to CloudCraze Commerce: Salesforce Commerce Cloud vs CloudCraze Commerce

What is Salesforce Commerce Cloud?

Demandware Commerce delivers the speed, agility, innovation and superior economics required to master the new retail reality of constant and unpredictable change. Our enterprise retail solution is powered by a central cloud platform to drive consumer engagement across all devices, channels and geographies. Our cloud platform is open and extensible, and provides retailers with the enterprise scale required for complex operations. It includes a flexible retail data model with core commerce functions that remain consistent across user applications and channel delivery. It also includes a platform API that allows unique development without disrupting the flow of Demandware's continuous updates. Demandware Commerce enables both business and technical users within a retail organization to work with intuitive commerce applications. Leveraging omni-channel merchandising and marketing functionality, retailers can develop unique capabilities and create engaging shopping experiences that differentiate their brand and convert consumers to buyers. Unique consumer experiences and business logic are stored centrally and can be quickly deployed across the retail enterprise through the commerce accelerator, a combination of reference applications, Open Commerce APIs and LINK integrations. With this combination, Demandware Commerce removes the barriers and complexities of traditional licensed and hosted software, and allows retailers to execute the strategic business initiatives that drive growth.

Salesforce Commerce Cloud is also known as Demandware .

Salesforce Commerce Cloud Buyer's Guide

Download the Salesforce Commerce Cloud Buyer's Guide including reviews and more. Updated: March 2021

Salesforce Commerce Cloud Customers

Adidas, Amercian Golf, Brooks, Browns, Burton, Butlers, Clarins Paris, ColeHaan, Columbia, Converse, Deckers, Hurley, Kate Spade, Labelux, Lacoste, Lush, Mothercare

Salesforce Commerce Cloud Video

Pricing Advice

What users are saying about Salesforce Commerce Cloud pricing:
  • "There are no significant upfront license costs."
  • "Initially when we installed Salesforce, we thought that it was a bit pricey, but I think for the value that we're getting, it’s suitable."
  • "The licensing works on a per-user basis."

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Syed Hasan Badshah
Salesforce Solution Architect at Systems Limited
Real User
Top 5Leaderboard
Nov 8, 2020
Offers a customizable checkout experience, customizable homepage - everything can be customized

What is our primary use case?

Our clients use Salesforce Commerce Cloud to sell their goods retail online. This solution has been mostly used by American retailers.

Pros and Cons

  • "It has a customizable checkout experience, customizable homepage, everything can be customized."
  • "The community is very closed source. If you don't buy it, you won't be able to learn it."

What other advice do I have?

My advice is that, yes, they should work with SFCC because it provides a lot of features to extend and link with third parties, API's are available from third parties, and they can easily be integrated into Salesforce Commerce Cloud. It has a customizable checkout experience, customizable homepage, everything can be customized. Their A/B testing is very, very strong. The New York traffic can see one thing on their homepage, while the Boston market can see another. So you can base the experience on different customer groups. Not everyone in America has to see the same thing on the site. The…
Divs Chauhan
Salesforce Solutions Architect at Kcloud Technologies
Real User
Top 5Leaderboard
Oct 25, 2020
Features are developed and refined over many years to provide a highly customized e-commerce experience

Pros and Cons

  • "Salesforce offers the best features and functionality, which are developed and refined over many years to provide a highly customized e-commerce experience."
  • "If your organization has a nonstandard or niche business model or audience, the fast nature of the solution may not be a good fit."

What other advice do I have?

You could say, Salesforce Commerce Cloud is like a cloud-based software as a service, e-commerce solution. If you find Salesforce Commerce Cloud a compelling proposition, chances are, you will continue with adopting the Commerce Cloud roadmap provided by Salesforce. It's another thing that you won't have to concern yourself with. Clients can focus on using the solution's features and functions to drive sales for their sites. They don't have to always be focused on the CRM part of Commerce Cloud, it allows them to focus on their sales growth. There are some huge brands that use Salesforce…
Learn what your peers think about Salesforce Commerce Cloud. Get advice and tips from experienced pros sharing their opinions. Updated: March 2021.
475,291 professionals have used our research since 2012.
Joaquin Arcardini
Salesforce Programmer at Freelancer
Real User
Top 5Leaderboard
Oct 26, 2020
Good translation features and community support, but the product and related services are expensive

What is our primary use case?

We are a solution provider and Salesforce Commerce Cloud is one of the products that we implement for our clients. My role is as a Salesforce developer and I work on different tasks, including product customization.

Pros and Cons

  • "There is a good community of developers for the platform."
  • "There is space to have better communication with other kinds of platforms."

What other advice do I have?

If I had to choose, I don't know if I would select Salesforce Commerce Cloud. Perhaps for medium to large companies, I would. However, for smaller companies with between 15 and 100 users, I believe that I would go with another product. One of the reasons that developing with Salesforce is not cheap. You have to hire people, for example. If somebody tells me that they are interested in implementing this product then the first question that I would ask is whether they have another Commerce Cloud or another e-commerce platform in place. Then, if so, I would ask why they are trying to change. I…
Senior Consultant at a computer software company with 501-1,000 employees
Top 20
Jan 27, 2021
Good visualization, stable, scalable, useful filters, and user-friendly

Pros and Cons

  • "The filters are very useful, and easy to customize. it's very easy to operate."
  • "There is always room for improvement with any solution."

What other advice do I have?

I am very satisfied with this solution. I don't need any changes in it for what I use. They may provide other features in the future that may be very helpful for me, but I have not thought about what I would like to see. When you are first starting, you should go through all of the tutorials. When we look at the product or look at a tool, we realize that we use the basic aspects of it. You want to have a full understanding of how to customize it for your needs, and data analysis. It's very customizable, unless you don't know how to do it then it won't be utilized fully. There are several…
Manager at a tech services company with 5,001-10,000 employees
Real User
Top 5Leaderboard
Apr 11, 2021
The implementation team can customize the implementation to the customer's needs

What is our primary use case?

We use it for eCommerce, which is similar to ATG.

What is most valuable?

The sign-up process is easy, as you can link it to other products and sign with your Gmail account, for example. The implementation team can customise the implementation to customer needs. 

What needs improvement?

It is similar to ATG, but some features can be exchanged between the 2.

For how long have I used the solution?

We have been using Salesforce cloud for about 2 years.

What do I think about the stability of the solution?

Salesforce is a stable solution. We have not encountered any issues.

What do I think about the scalability of the solution?

Salesforce is scalable.

How are customer service and technical support?

We have not had to use technical support. …