Serviceaide Intelligent Service Management Reviews

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Umair Akhlaque
Real User
Enterprise Solutions & Services Head at Duroob Technologies
Sep 29 2019

What is most valuable?

The solution is a highly mature product. Because of this, it can stand up to any other product on the market.

What needs improvement?

The solution does not align as modern service solutions do. Seamless integration is no available among the processes. Their service management application needs a lot of work. It’s in a really bad state right now. They brought on a new interface that clumped all the processes and features of the solution into one. Still, it’s not really compatible with other solutions. Because of this, its rating… more»

What other advice do I have?

I’m a partner with CA Technology. We have clients that are working on various versions, including 11, 12, 14, and 17. We use the on-premises deployment model. I’d rate the solution six out of ten.


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Serviceaide Intelligent Service Management Questions

What is Serviceaide Intelligent Service Management?

CA Cloud Service Management is an innovative Service Management solution architected to speed and streamline your service desk operations while reducing complex and repetitive tasks. It delivers comprehensive automation capabilities to help reduce manual, tedious tasks.
Also known as
Serviceaide ISM, Nimsoft Service Desk, CA Cloud Service Management
Serviceaide Intelligent Service Management customers
Oakwood Systems Group
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