ServiceNow Discovery Room for Improvement

Mohamed Mansoor
Support Engineering Manager at Microsoft
The solution needs to improve the cost of the solution. There are a few different solutions and they do act the same and have the same types of capabilities, however, the cost is quite high. View full review »
reviewer1315221
ITOM Specialist & Practice Leader, Solutions architect at a tech services company with 51-200 employees
The patterns are the biggest area where improvement could be made. If there's no pattern for application X, then you can't discover that particular application. That is a drawback of the product. ServiceNow gives the URL or specifies an application they can discover and devices they can discover. But if the customer has something else, then it's a challenge. One of my customers had an NAS device and it couldn't discover it. If you don't have the back end of ServiceNow, then unfortunately it doesn't work. None of this applies to iPhones. ServiceNow claims it can discover iPhones but the data is very limited. It's really not applicable. View full review »
reviewer1034670
Consultant at a tech services company with 11-50 employees
The service mapping component is less developed than it is in other solutions, and is in need of improvement. For example, BMC uses a more sophisticated mechanism to make the link between the services and the infrastructure. This solution is a little more difficult to manage because you have two CMDBs. View full review »
Find out what your peers are saying about ServiceNow, Tanium, Microsoft and others in Server Monitoring. Updated: October 2020.
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Kamal Sharma
Technical Architect at Sysintegra Ptv Ltd.
In terms of improvement, I would like for it to be possible to use without coding. I would like dropdown ootion so that every customer can modify easily as per requirements and can understand it. They shouldn't need to learn Java or another scripting. View full review »
Find out what your peers are saying about ServiceNow, Tanium, Microsoft and others in Server Monitoring. Updated: October 2020.
442,845 professionals have used our research since 2012.