Symantec End-User Endpoint Security Overview

Symantec End-User Endpoint Security is the #4 ranked solution in our list of endpoint security software. It is most often compared to Microsoft Defender for Endpoint: Symantec End-User Endpoint Security vs Microsoft Defender for Endpoint

What is Symantec End-User Endpoint Security?

Unmatched Endpoint Safety for Your OrganizationAs an on-premises, hybrid, or cloud-based solution, the single-agent Symantec platform protects all your traditional and mobile endpoint devices, and uses artificial intelligence (AI) to optimize security decisions.

Symantec End-User Endpoint Security is also known as Symantec EPP, Symantec Endpoint Protection (SEP).

Symantec End-User Endpoint Security Buyer's Guide

Download the Symantec End-User Endpoint Security Buyer's Guide including reviews and more. Updated: July 2021

Symantec End-User Endpoint Security Customers

Audio Visual Dynamics, Red Deer Advocate, Asia Pacific Telecom Co. Ltd., Kibbutz Ein Gedi, and AMETEK, Inc.

Symantec End-User Endpoint Security Video

Pricing Advice

What users are saying about Symantec End-User Endpoint Security pricing:
  • "It is cheap. It is especially cheaper than Malwarebytes, which is three times higher than this. It is also cheaper than Cisco. Its price is almost similar to Bitdefender, Gravity, and CloudZone."

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SB
Computer Systems Administrator at a university with 10,001+ employees
Real User
Top 5
Lacks next-generation behaviour-based detection, offers terrible technical support, and not as robust as competitors

What is our primary use case?

The use case for the solution was basically this: any computer or anything used for any sort of official business needed to have endpoint protection and needed to have some sort of antivirus protection. The thing was somewhat more than just an antivirus, it also included a firewall that operated in addition to the Windows or Mac firewall. The university policy basically required that all endpoint devices used for official business have to meet certain requirements and one of them was to have an antivirus.

Pros and Cons

  • "The solution detects malware very well."
  • "The stability was not the best. There were times when antivirus updates broke it. It wasn't necessarily self-updating - at least, not in terms of the virus signatures. It updated in terms of the executable files. Therefore, when Windows updates would come out, they often couldn't be installed, or the computer would hang due to the fact that the updates weren't compatible with the antivirus."

What other advice do I have?

The solution is a kind of a mix between an on-premise managed server that managing some machines, and other machines just had an unmanaged client that was distributed to students. It's not actually a cloud, it's a server. It's an on-premises server. It's not a cloud-based server that is being used. The antiviruses report to the server and policies can be set on the server. I'd advise users to be aware that there are better solutions out there than this. I've learned that technology can change and your solution may be great now, but in a few years, it may drop to the bottom of the barrel…
RG
Sr. Professional Services Engineer at a computer software company with 11-50 employees
Real User
Top 5
Offers excellent advanced and modern features and does a great job at protecting your environment

What is our primary use case?

The primary use case for this solution is to protect all endpoints in a complex enterprise environment, including it's servers, workstation, Citrix-based systems, includes Windows, Linux and Macs. We're a small company, under 50 users. But we deploy Symantec to companies that have from a few hundred to dozens of thousand users, therefore I have extensive experience with the product. We are partners and resellers and I'm a senior professional services engineer.

Pros and Cons

  • "The firewall, IPS and device control are useful at protecting the environment."
  • "There is a lack of reporting and alerts."

What other advice do I have?

It's like any enterprise solution, it needs to be done professionally. People complain about Symantec, claiming it's messed up their system but I've deployed it to hundreds of places of all sizes and have had few issues. The problems are self-induced because the people deploying didn't know what they were doing, and didn't understand the solution. They didn't do the pilot, they didn't do the best practices. And so something happened, messed up the system, and created problems, and they blamed the product. This remains a very viable solution. There's a lot of sexier stuff out there, but…
Learn what your peers think about Symantec End-User Endpoint Security. Get advice and tips from experienced pros sharing their opinions. Updated: July 2021.
523,975 professionals have used our research since 2012.
SL
Network Administrator at a pharma/biotech company with 51-200 employees
Real User
This is still a solid product but is lagging behind the competition in keeping up with modern needs

What is our primary use case?

We use the product as an antivirus solution and install it on every end-user machine.

Pros and Cons

  • "It is a solid antivirus security product."
  • "The whitelisting feature does not work as expected."
  • "The enterprise edition does not report attacks on external devices."

What other advice do I have?

The honest advice I would have for someone considering this solution at this point in time is to move on. I say this because Symantec is being bought out by Broadcom. That may not be a bad thing on its own. Symantec has traditionally been a very good company and still was up to this point. But being bought by another company just means that there will be a mess because of the transition and integration between these companies and products. Developers of the product will be spending time focusing on that merger rather than core product issues. It creates a little bit of a mess that the client…
ML
IT Director at a comms service provider with 10,001+ employees
Real User
Top 20
Offers good scalability capabilities and nice stability with great protection against any kind of malware

What is our primary use case?

The primary reason we use the solution is to protect the device and to be sure there isn't any kind of malware. The device is protected from any kind of malware is the basic level of the solution. We use the control applications to blacklist applications that we don't need to use, and that we have blocked on the Microsoft group policy. We use the antivirus to do the same thing. That way, if the final user tries to install any non-approved software, the antivirus removes or blocks the application.

Pros and Cons

  • "The product has been quite stable."
  • "The technical support could be a bit better."

What other advice do I have?

We're just a customer and end-user. I'm finding that, in Brazil, Symantec's services need to be closer to the customer and the antivirus itself is not enough for an IT department to keep the company safe. It can't just protect user data. It needs to go further and protect all of the company's devices and software. I can have the best antivirus software, however, we find that if our Windows disk is not updated or has a security branch, something can attack the security branch in the Windows and sometimes it's a virus software. That's why Windows needs to work more closely with this product - or…
Marbella Ibarra
CEO at CT AMERICA
Reseller
Top 5Leaderboard
Scalable with good central management but needs better technical support on offer

What is our primary use case?

We use the solution in order to protect all the computers and servers that we are using on the premises to have some controls against some threats. We are using it as anti-malware protection on the Endpoint Security side, and for encryptions for the high-risk drives on the encryption side.

Pros and Cons

  • "The solution, especially in older versions, is quite stable."
  • "The support needs to be better. When we upgrade, we can run into issues, and it's hard to get the help we require."

What other advice do I have?

We are a reseller. We are using Symantec Endpoint Security and we're using Symantec Endpoint Encryption. We have it implemented on-premises. I'd advise other companies to consider the solution. It's necessary. If you have a good team of specialists around you, it's a good option. The most important thing is to have someone to help you, especially if all of your users are working regularly from different places, with different issues, with different connections through your infrastructure. If you don't have the skills, or you don't have good advisers or good technicians to help you, you are…
DW
Senior Network Engineer at a government with 10,001+ employees
Real User
Blocks threats well and is automatically updated on a regular basis

What is our primary use case?

The primary use cases of this solution are for antivirus protection, anti-malware protection, and personal firewall protection.

Pros and Cons

  • "The most valuable feature is the automated updating feature."
  • "This solution is resource-heavy."

What other advice do I have?

Within the last three or four months, we decided to drop Symantec on its own because of some issues we have with the company. We will be using Sophos. Symantec sold off their enterprise solutions, which this product falls into. When they sold it. they sold it to a company that has purchased software packages in the past and not done very well with it. They are a hardware company trying to expand into the software realm. This is another example of a hardware company that thinks that they can do software and they can't. We were told that Broadcom was ignoring all of their customers that were…
TS
Director at a consultancy with 201-500 employees
Real User
Great administrative control, reliable technical support, and easy to implement

What is our primary use case?

We basically use the solution for endpoint protection.

Pros and Cons

  • "The single-pane management is the solution's most valuable feature. It makes administrative control very easy."
  • "I know they were just bought out by Broadcom and there have been some difficulties with Broadcom as far as getting license renewals, etc. Mostly, due to the fact that it's confusing, even for the vendor, people are turned off by it. The vendors are telling us that it can take weeks for them to get a renewal quote, nevermind the actual renewal."

What other advice do I have?

We're just a Symantec customer. We aren't a partner or reseller. We're currently using the latest version of the solution. Overall, we're pretty happy with the product. I would tell other organizations considering implementing it that it's a great tool. My concern again would be if Broadcom doesn't really invest in the product's success. Often companies will buy out their competitors and/or they'll buy out a product line thinking that they want to get into that field. Then they turn around and they dump the product line after a year or two and decide, "Well, I guess we don't want to go this…
NoufalMohamed
Technical Manager at Mignet Technologies
Reseller
Top 20
Good device control, good features in the basic plan, and good price, but needs better performance and user-friendly dashboard

What is our primary use case?

We are providing endpoint protection services. Our customers are very basic, and they usually enquire about endpoint protection, mainly antivirus. We try to explain to them about the threats and suggest that they go for endpoint security. We suggest this solution because it is a cloud-based solution, and they don't need to spare a VM for it. However, most of the time, they insist that nothing will happen to their system, and they just want to renew their endpoint protection system. They are usually not aware of ransomware or other threats.

Pros and Cons

  • "Device control is most valuable. Symantec is providing all such features in the basic plan, whereas when we last checked, such a feature was not available in the basic plan of Malwarebytes."
  • "More control features can be added, and its performance can also be better. Sometimes, the performance is not good when we access the cloud console. Moving to each tab is slow. The dashboard can be a little bit user-friendly. For some users, it is a bit difficult. If someone is a little bit familiar with it, then it is fine. Otherwise, it is hard to find policies in Symantec."

What other advice do I have?

Before recommending a solution, we check out the new features in each solution because we provide constant support. I would recommend this solution if a customer's requirements are basic. Similarly, if you are concerned about the price and looking for a safer option to secure your endpoints, you can go with Symantec. It lacks certain features that are there in other solutions. There are certain features that are available in Bitdefender, but they are not there in this solution. I'm also not sure how good is its anti-ransomware protection. I would rate Symantec End-User Endpoint Security a…
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Buyer's Guide
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