2017-12-14T08:03:00Z

IT Service Management (ITSM) » JIRA Service Desk Reviews » Question

What do you like most about JIRA Service Desk?

Answered Sep 19, 2019

Hi Everyone,

What do you like most about JIRA Service Desk?

Thanks for sharing your thoughts with the community!

JIRA Service Desk

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1212 Answers

https://www.itcentralstation.com/questions/what-do-you-like-most-about-jira-service-desk#comment47540

MohammadRanjbar

One of the main advantages of JIRA is that it can be customized for our solutions. I live in Iran and we translated some parts of it into Persian and customized it with extra features. We hid other features to customize it right to the point. We provide this solution for our customers.

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2019-09-19T08:39:00Z19 September 19

https://www.itcentralstation.com/questions/what-do-you-like-most-about-jira-service-desk#comment47539

The solution offers lots of information on the website to assist with technical queries. There are also many community sites to help you troubleshoot any problems.

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2019-09-15T16:44:00Z15 September 19

https://www.itcentralstation.com/questions/what-do-you-like-most-about-jira-service-desk#comment47537

The customization is the most valuable aspect of the solution. I can customize full workflows. It's very flexible. We can use mail if we want to open requests as well.

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2019-09-15T16:43:00Z15 September 19

https://www.itcentralstation.com/questions/what-do-you-like-most-about-jira-service-desk#comment47538

I like the history, the dimensioning, and how I can configure a space based on my preferences or the project circumstances.

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2019-09-15T16:43:00Z15 September 19

https://www.itcentralstation.com/questions/what-do-you-like-most-about-jira-service-desk#comment47536

Yaser_Kazerooni

This is the most complete and versatile enterprise task management product and issue tracker.

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2019-09-11T10:12:00Z11 September 19

https://www.itcentralstation.com/questions/what-do-you-like-most-about-jira-service-desk#comment47535

What I really like about this solution, is how it manages the queues, the tickets and the routing.

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2019-09-10T09:04:00Z10 September 19

https://www.itcentralstation.com/questions/what-do-you-like-most-about-jira-service-desk#comment47534

This solution has helped us a great deal in project management tracking and forecasting.

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2019-09-08T09:50:00Z08 September 19

https://www.itcentralstation.com/questions/what-do-you-like-most-about-jira-service-desk#comment47533

JIRA helps integrate Kanban Board features and for this reason what it does it does well.

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2019-06-23T09:40:00Z23 June 19

https://www.itcentralstation.com/questions/what-do-you-like-most-about-jira-service-desk#comment47532

This is a flexible tool for logging and tracking issues efficiently.

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2019-06-11T11:10:00Z11 June 19

https://www.itcentralstation.com/questions/what-do-you-like-most-about-jira-service-desk#comment47531

SeniorMa5691 (Senior Manager at a retailer with 5,001-10,000 employees)

The most valuable feature of this solution is that it is user-friendly.

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2019-05-16T06:50:00Z16 May 19

https://www.itcentralstation.com/questions/what-do-you-like-most-about-jira-service-desk#comment47530

it_user810093 (Director at a tech services company with 1-10 employees)

The automations will really help the company by delegating work the way your company operates.

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2018-01-31T10:49:00Z31 January 18

https://www.itcentralstation.com/questions/what-do-you-like-most-about-jira-service-desk#comment47529

it_user789114 (Analysis Manager at a tech services company with 11-50 employees)

Allows customized processes for our service contracts.

(0)

2017-12-14T08:03:00Z14 December 17

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