2017-12-14 08:03:00 UTC

IT Service Management (ITSM) » JIRA Service Desk Reviews » Question

What do you like most about JIRA Service Desk?

Answered Sep 19, 2019

Hi Everyone,

What do you like most about JIRA Service Desk?

Thanks for sharing your thoughts with the community!

JIRA Service Desk

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1212 Answers

https://www.itcentralstation.com/questions/what-do-you-like-most-about-jira-service-desk#comment47540

MohammadRanjbar

One of the main advantages of JIRA is that it can be customized for our solutions. I live in Iran and we translated some parts of it into Persian and customized it with extra features. We hid other features to customize it right to the point. We provide this solution for our customers.

(0)

2019-09-19 08:39:00 UTC19 September 19

https://www.itcentralstation.com/questions/what-do-you-like-most-about-jira-service-desk#comment47539

The solution offers lots of information on the website to assist with technical queries. There are also many community sites to help you troubleshoot any problems.

(0)

2019-09-15 16:44:00 UTC15 September 19

https://www.itcentralstation.com/questions/what-do-you-like-most-about-jira-service-desk#comment47537

The customization is the most valuable aspect of the solution. I can customize full workflows. It's very flexible. We can use mail if we want to open requests as well.

(0)

2019-09-15 16:43:00 UTC15 September 19

https://www.itcentralstation.com/questions/what-do-you-like-most-about-jira-service-desk#comment47538

I like the history, the dimensioning, and how I can configure a space based on my preferences or the project circumstances.

(0)

2019-09-15 16:43:00 UTC15 September 19

https://www.itcentralstation.com/questions/what-do-you-like-most-about-jira-service-desk#comment47536

Yaser_Kazerooni

This is the most complete and versatile enterprise task management product and issue tracker.

(0)

2019-09-11 10:12:00 UTC11 September 19

https://www.itcentralstation.com/questions/what-do-you-like-most-about-jira-service-desk#comment47535

What I really like about this solution, is how it manages the queues, the tickets and the routing.

(0)

2019-09-10 09:04:00 UTC10 September 19

https://www.itcentralstation.com/questions/what-do-you-like-most-about-jira-service-desk#comment47534

This solution has helped us a great deal in project management tracking and forecasting.

(0)

2019-09-08 09:50:00 UTC08 September 19

https://www.itcentralstation.com/questions/what-do-you-like-most-about-jira-service-desk#comment47533

JIRA helps integrate Kanban Board features and for this reason what it does it does well.

(0)

2019-06-23 09:40:00 UTC23 June 19

https://www.itcentralstation.com/questions/what-do-you-like-most-about-jira-service-desk#comment47532

This is a flexible tool for logging and tracking issues efficiently.

(0)

2019-06-11 11:10:00 UTC11 June 19

https://www.itcentralstation.com/questions/what-do-you-like-most-about-jira-service-desk#comment47531

Senior Manager at a retailer with 5,001-10,000 employees

The most valuable feature of this solution is that it is user-friendly.

(0)

2019-05-16 06:50:00 UTC16 May 19

https://www.itcentralstation.com/questions/what-do-you-like-most-about-jira-service-desk#comment47530

Director at a tech services company with 1-10 employees

The automations will really help the company by delegating work the way your company operates.

(0)

2018-01-31 10:49:00 UTC31 January 18

https://www.itcentralstation.com/questions/what-do-you-like-most-about-jira-service-desk#comment47529

Analysis Manager at a tech services company with 11-50 employees

Allows customized processes for our service contracts.

(0)

2017-12-14 08:03:00 UTC14 December 17

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