Blackberry Protect Review

Good endpoint protection, stable, easy to install, and the support is good


What is our primary use case?

I use this solution as a customer and I provide services for my clients. We are system integrators and we use this solution for endpoint security.

What is most valuable?

I like the AI and mathematical components that they use.

I like the pre-execution method of protection that prevents infection. It is a nice feature.

What needs improvement?

I have already suggested features that need to be improved and Blackberry is already working on those improvements. For example, the interface and the Cylance Optics need to be improved a fair bit.

It's a good solution but some features just need to be updated.

For how long have I used the solution?

I have been using Blackberry Protect for almost four years.

What do I think about the stability of the solution?

Blackberry Protect is stable. I have not experienced any issues with bugs or had any limitations with this Blackberry product. It's a good solution.

How are customer service and technical support?

Technical support is good, but the response time could be improved. They can take two or three days to get back to you with a solution.

How was the initial setup?

The initial setup is straightforward. It is very easy to install.

What's my experience with pricing, setup cost, and licensing?

It's not so heavily priced; rather, it's average and decent.

What other advice do I have?

I would recommend going with Blackberry Cylance, it's good. 

It's a very lightweight agent that doesn't put very much pressure on the computers, it's really good in terms of resources.

I would rate Blackberry Protect a nine out of ten.

Which deployment model are you using for this solution?

Hybrid Cloud
**Disclosure: My company has a business relationship with this vendor other than being a customer: Integrator
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