CA Clarity PPM Review

Configurability, resource management, and centralized visibility are valuable components


What is our primary use case?

Managing the work of a federal agency.

It's performed very well. We've expanded it quite a bit. There have, though, been a couple of issues. 

What is most valuable?

  • The configurability
  • The resource management

They're valuable because that's what the customer uses the most.

I've also seen a little of the preview of the new UX and I'm impressed.

How has it helped my organization?

The organization that we contract for, they have centralized visibility into a lot of the different things that they were doing manually before, or on spreadsheets. There are a lot of reports that we've written based on that, that are sent out to executives and to management. It's a lot more efficient. It's all centralized, and the reporting is a lot easier, since it is all centralized. The data entry is a lot easier as well as the reporting.

What needs improvement?

I would like to see much more advanced financial management capabilities. Particularly, both financial and contract management capabilities. Even though there are some of those built in now, our federal customers manage their finances and their contracts differently from most folks on the commercial side of the world, so we've had to configure a lot of things, specific to them. It would be nice if some of that was built in to the product.

Additionally, there are some things that come with the product that are problematic. And the biggest one and, the company certainly knows this, is the integration with Microsoft Project. That's been a real pain in the butt for us. We've actually had contract issues because of it with our customer; it's not as robust or as full-featured as it could be.

What do I think about the stability of the solution?

There's no downtime or lagging.

What do I think about the scalability of the solution?

In terms of scalability, so far so good. We haven't had any issues. We're using the cloud, CA cloud.

How is customer service and technical support?

It's good. Sometimes they don't get back to me as quickly as I would like, but they're definitely always within a day.

What other advice do I have?

The factors that are important to us when selecting a vendor are

  • capability
  • integration points.

I rate it an eight out of 10 because there are some pieces that are just not there that we would like to see. It's not like core type features that you'd expect in a product like this, the ones I talked about earlier, the financial stuff.

I would say, take a very strong look at CA PPM, depending on if you have a couple of specific things that they were looking for. 

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner.
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