CA UIM (DX Infrastructure Manager) Review

We like the stability and flexibility of customizing the dashboard and monitoring.


What is most valuable?

The stability and flexibility of customizing the dashboard and monitoring.

How has it helped my organization?

The solution allow us to perform monitoring based on base line monitoring of trends instead of the traditional monitoring based on hard thresholds which is rigid when it comes to flagging alerts.

What needs improvement?

Its integration to CA's SOI (manager of manager), the out of the box connector release by CA is disappointing.

For how long have I used the solution?

3 years.

What was my experience with deployment of the solution?

Yes we did but its part and parcel of monitoring products but by far its the most stable one i have come across.

What do I think about the stability of the solution?

Same answer as deployment.

What do I think about the scalability of the solution?

No. This is one of the best designed products for stability due to its message bus concept design which makes its hub lite in processing.

How are customer service and technical support?

It depends but definitely the L2 support onwards know their stuff.

Which solution did I use previously and why did I switch?

Yes, we have used SMARTS and TIVOLI. We switched due to the CA full suit of solution which include netqos, APM and CEM. Nimsoft is part of the suite to allow use to complete the integration with CA SOI.

How was the initial setup?

It is very complex, because this was the first time CA tried to sell the full suite with SOI, netqos, APM, CEM and tried to integrate into a full impact analysis solution.

What about the implementation team?

It was from a vendor team, and to be honest I was not very convinced of their skill set, only the Nimsoft team was up to par with our expectations.

What was our ROI?

We really don't have a quantitative measurement on this.

Which other solutions did I evaluate?

No.


Disclosure: I am a real user, and this review is based on my own experience and opinions.

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