What is most valuable?
Basically, the most valuable feature is the ability to scale and quickly allow us to deploy an infrastructure management solution to our clients in a very timely manner, across the board, using many different technologies; so, storage, databases, OSs, and synthetic monitoring, things like that.
How has it helped my organization?
It allows us to create a baseline template for each of the different technologies. That allows to quickly deploy our solution set for that particular technology base to each different client. So, across the board, we have a baseline of measurable, simple deployment mechanisms.
What needs improvement?
I would probably like to see more out-of-the-box solutions that I don't have to individually go into, configure and set up myself.
With every new probe that is released, we have to come up with a good monitoring template to accurately identify the key metrics for that specific technology to monitor it correctly. We have to find SME’s for that technology, sit down with them, show them all the metrics that we can collect then ask what are the key important metrics that if this breaches a threshold, should we alert. This is very time consuming for all parties.
For how long have I used the solution?
I've been using it for two and a half years.
What do I think about the stability of the solution?
It is very stable, I would say. Maybe, we had issues during upgrades, but it's been relatively very stable.
What do I think about the scalability of the solution?
It's very scalable. We have no issue adding on additional clients because of just the way the product has been designed, it allows us to scale very heavily.
How is customer service and technical support?
Technical support is excellent. I've been working with them for 10+ years. I have a good relationship with the support company. I know every support individual there and it is run in a very professional, friendly manner.
How was the initial setup?
Upgrades are very straightforward. You have the wiki site, which tells you step by step. I do run through the upgrade in a test environment first before actually implementing in production.
What other advice do I have?
I was able to quickly learn it and use it, deploy it, modify it to our specific needs, and it's been very reliable since.
The most important criteria when selecting a vendor are the history of the company, how long it's been in business, what offerings in terms of support it offers, and really other customer feedback based on their personal experiences.
Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor. The reviewer's company has a business relationship with this vendor other than being a customer: CA Partner
Feb 08 2017