CA Unified Infrastructure Management Review

The architecture, the way the hubs are designed, facilitate growth


What is our primary use case?

Infrastructure monitoring.

It preforms well, I mean it scales well. Handles about 17,000 servers. So it does pretty well. 

What is most valuable?

  • Basic infrastructure
  • Moving into cloud monitoring in UIM
  • Resilient
  • Pretty stable

Also, I think it's the architecture, the way the hubs are designed, the way that it scales, that it can be grown. That's valuable, in a large enterprise.

How has it helped my organization?

The large library of functionality; not having to go to multiple products to monitor different things.

What needs improvement?

Being able to report on the monitoring configurations and find out where you differentiate from standards. If I've deployed 500 probes to monitor Oracle, and I want to know that they're all monitored the same, I have no way to do that now.

What do I think about the stability of the solution?

Stability's been good.

The biggest problem is certain what they call "hubs." Different releases of different probes can be problematic, to get the right versions to work together. Or to find out if they scale or if they don't. So you've got to do some testing.

What do I think about the scalability of the solution?

Scalability is dependent on the probe that you're using. Some probes scale really well, some things don't scale really well. So monitoring VMware may not scale as well as monitoring a cloud architecture. You have to test what you're doing.

How is customer service and technical support?

I haven't used tech support for UIM recently but I have used CA's technical support in general. I would say they're responsive but can take a little time, if it has to go back to development for a review.

How was the initial setup?

It's pretty straightforward.

What other advice do I have?

When investing in a vendor, what's important to me are 

  • software quality
  • responsiveness
  • communication.

I rate it an eight out of 10 and that's only because I think it can be better. I think as a competitive products in the market, UIM is really solid. A few changes could make it better.

Make sure there are staff to administrate it, after it gets deployed. And ensure that after CA delivers, that you have the ability to follow through with the rest of the implementation.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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